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  1. #1

    Default Phone not working

    Hi there
    I've had my new iphone4 about one week.
    No problems, loving it!
    Until tonight.
    I can't hear callers and they can't hear me either.

    Have tried looking over settings etc.
    1). Not on mute (plus would have to be muted from both ends for this problem
    2) not in airplane mode
    3) have tried using speaker phone / have tried using earbuds... Still no luck
    4) have tried powering it down and restarting.


    I used phone until a little after 5 without trouble. About 9:30 the trouble began. Only things I did different during that time was to go to iTunes and purchase 2 ringtones and assign to contacts
    And also used my car charger for the first time right before trying to make. Call around 9:30 when trouble began.

    All other features of iPhone seem to be fine.
    Ideas?

    Thank you!

  2. #2

    Default

    You're about to get a lot of replies saying "Take it into the Apple Store."
    Just watch.
    Macbook Pro 15" Unibody late 2010 / 2.66GHz i7 / 500Gb HDD @ 7200 / 8Gb DDR3 1067
    Black iPhone 4 32 Gb
    Airport Extreme Base Station (Dual Band II)

  3. #3

    Join Date
    Feb 2009
    Location
    Brisbane
    Posts
    1,897

    Default

    when was the last time you turned the phone off ?
    sometimes my "keys" sound when i type stops, a shut-down / restart fixes it. Remember its basically a little computer that can make calls. It needs to be shutdown now and then.

    Helpful posts are great dacoda, useless posts are useless.
    Mac Mini 2.0ghz Intel 4GB ram (apple wireless keyboard/magic mouse) DroBo V2 Macbook PRO 2.33ghz Intel 3GB ram + 60GB SSD Imac G4 13inch 1.0ghz 1.25GB ram iPad 2 16GB Wifi AppleTV Gen2 iPhone 4 16GB iPhone 4S 16GB

  4. #4

    Join Date
    Dec 2004
    Location
    2031
    Posts
    332

    Default

    Looks like you have done everything.

    You can try a DFU restore to the latest firmware. (This will kill any jailbreak).

    Other than that, your only option is to take it into an apple store, where they will swap it straight away for a new refurbished phone.

  5. #5

    Default

    Quote Originally Posted by Devil rolla View Post
    Helpful posts are great dacoda, useless posts are useless.
    Yep, I agree. If you read closely, my suggestion was to take it into the Apple Store.
    Macbook Pro 15" Unibody late 2010 / 2.66GHz i7 / 500Gb HDD @ 7200 / 8Gb DDR3 1067
    Black iPhone 4 32 Gb
    Airport Extreme Base Station (Dual Band II)

  6. #6

    Default

    Or call the AppleCare help line. They have a great diagnostic process that will get you to the root of the problem (or to a replacement).

  7. #7

    Default

    PS, less than 10 days old Apple replace new for new - just take the receipt, box and all components with you.

  8. #8

    Join Date
    Oct 2005
    Location
    Perth
    Posts
    2,808

    Default

    Mine was the same. Apple store just swapped it our for me

  9. #9

    Join Date
    Aug 2010
    Posts
    608

    Default

    similar thing happened to my iphone 4 on sunday afternoon. Only lasted about 20mins though which was good...Couldnt receive/make calls if someone called me would just go straight to voice mail, no internet, not txt's. turned the phone off and back on twice, did nothing. left it for about 10 minutes all was sweet. indicated to me it was the network but had full 5 bars and 3G ??
    anyway, maybe just give it overnight?
    if not working by the morning try a restore and set us as a NEW iphone, not a back-up (as the back up might have some form of bug which will just make the iphone do the exact same thing)
    if no luck there, call apple or go into a apple store..
    if you are not located near an apple store, give them a ring, tell them your problem and ask for an ADVANCE EXCHANGE, they will send you out another iphone 4 on monday morning via express postage, you should recieve tuesday/wednesday (depending on where you live) you get to keep the "refurbished" iphone 4 and send back your other one..Apple should pay for the postage to you and the postage back to them..So its all free!

    Anyway, best of luck, maybe just wait till the morning, then try your luck

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