iluvmymactoo:
This kind of things seems to occur far too often. Considering Macs are not a cheap computer to purchase one fully expects the service to be of a much higher standard.

We really should have a list of preferred Authorised Apple Service Centres in here so people aren't left with the trauma this type of bad service causes.
Good Idea. So everybody list the centres you recommend and the ones you don't.

Apple Centre Burwood
Techician: Pual
Excellent guy. His very quick. Repairs happen within the day (Except when parts delay which he cannot control). Nice guy. Dedicated and very helpful.