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  1. #1

    Join Date
    Sep 2005
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    Adelaide, SA
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    Default Oh s**t on a s**t cracker! I dropped my phone :(

    I dropped it And now the silent switch is loose as a tie at a stressful meeting!

    I'm curious to see for people here who have had to go through insurance (I'm with Optus), how long were you folks without a phone? I need to see if it's worth me going through it or not, as I can't be without a phone (Granted that I'm well aware that I'd be able to get a loan one), but I'm more curious as to how long it will take to get the phone replaced/repaired on average?


    And no I can't go with Apple to get it repaired/replaced as I dropped it.

  2. #2

    Join Date
    Sep 2008
    Location
    Melbourne
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    361

    Default

    I dropped mine about 30cm Sunday night and cracked the screen

    I called up the insurance line yesterday and dropped it off at the optus store. I was quoted 10 business days for them to access the damage and then tell me whether it will be a repair or replacement and a timeframe to acutally pick up the phone.

    From what I've read usually it takes 3+ weeks... I miss my iphone :'(
    Last edited by Cassy; 28th April 2009 at 11:34 AM.
    27" iMac i5 |13" Macbook Pro | iPhone 3GS |iPod Nano 3G

  3. #3

    Default

    Thanks to Optus insurance, I was without my iPhone for two months.

    I wish you better luck than I had!
    It's what's not there that makes what's there what it is.

  4. #4

  5. #5

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    Sep 2008
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    Melbourne
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    Default

    If it takes 2 months they better replace it with the new model! :P
    27" iMac i5 |13" Macbook Pro | iPhone 3GS |iPod Nano 3G

  6. #6

    Join Date
    Apr 2008
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    Melbourne
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    Default

    I saw a guy on the train this morning and his screen had cracks all over it. I felt his pain.

  7. #7

    Join Date
    Sep 2005
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    Default

    Why does it have to take so long? and how much is it to get the repair done, or getting it replaced?

  8. #8

    Join Date
    Sep 2008
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    Melbourne
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    Default

    The excess fees are:

    $50 repair
    $100 replacement

    But Optus recently introduced new 'Smart Insurance' for all smart phones including the iPhone which increases excess fees to $100 amd $250. If they try and stick me with those fees there will be hell.
    27" iMac i5 |13" Macbook Pro | iPhone 3GS |iPod Nano 3G

  9. #9

    Join Date
    Apr 2005
    Location
    Melbourne
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    1,255

    Default

    Do you have home contents insurance? You might find a claim under that policy to be a lot quicker. My insurance company OK'd the claim within days which meant I could buy a replacement phone immediately. The cheque came through about a week later.

  10. #10

    Default

    Girl at work dropped hers onto rocks and shattered it... was fixed in 4 days via insurance, but not sure who it was with. Sounds like not Optus...

    What about household contents? Lot of policies these days have 'outside home' cover... usually up to around $1000.
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  11. #11

    Join Date
    Dec 2005
    Location
    Sydney, Australia.
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    Default

    Quote Originally Posted by Cassy View Post
    The excess fees are:

    $50 repair
    $100 replacement

    But Optus recently introduced new 'Smart Insurance' for all smart phones including the iPhone which increases excess fees to $100 amd $250. If they try and stick me with those fees there will be hell.

    Wtfff..This is outrageous. I just checked my 'products' and I'm still on the old insurance plan (Safeguard business or whatever), so hopefully the old excesses still apply :P.
    | iMac Alu.| 11-inch MacBook Air | iPhone 4S 64GB

  12. #12

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    Sep 2005
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    Default

    I went and got mine repaired at a store, sorted!

  13. #13

    Default Nerds need to know!

    Quote Originally Posted by mechcon View Post
    I went and got mine repaired at a store, sorted!
    Apple Store? Optus Store? 'Repaired' as in 'swapped out with another iPhone' or as in 'fixed your current iPhone'?
    It's what's not there that makes what's there what it is.

  14. #14

    Join Date
    Sep 2008
    Location
    Melbourne
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    Default

    As far as I know... Apple stores and Optus stores don't repair in store...

    Oh well I used my broken iphone to justify a Vaja case. Hopefully they arrive at the same time
    27" iMac i5 |13" Macbook Pro | iPhone 3GS |iPod Nano 3G

  15. #15

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    Default

    Just an update-

    I called Optus Insurance today (3 working days since I dropped it off) and they said they will be repairing my phone as soon as I pay the excess which I just did over the phone.

    ETA now is 8 working days max before it should be ready to be picked up.

    Thats not as bad as I thought! Given they stick to that date of course...

    27" iMac i5 |13" Macbook Pro | iPhone 3GS |iPod Nano 3G

  16. #16

    Join Date
    Jul 2006
    Location
    Melbourne
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    Default

    Quote Originally Posted by Cassy View Post
    Just an update-

    I called Optus Insurance today (3 working days since I dropped it off) and they said they will be repairing my phone as soon as I pay the excess which I just did over the phone.

    ETA now is 8 working days max before it should be ready to be picked up.

    Thats not as bad as I thought! Given they stick to that date of course...

    Good luck to Optus trying to repair that phone.

    Vaja cases are great although quite exxy. I have one and it protects the phone pretty as well as looking good. The leather ages well too.

  17. #17

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    Default

    Quote Originally Posted by digoxin View Post
    Good luck to Optus trying to repair that phone.
    oh no. That doesn't bode well...

    Nothing wrong with the touchscreen so I am guessing they will just replace the glass bit? Or give me a refurb. Don't care which... just want my phone back!
    27" iMac i5 |13" Macbook Pro | iPhone 3GS |iPod Nano 3G

  18. #18

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    Jul 2006
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    Default

    Quote Originally Posted by Cassy View Post
    oh no. That doesn't bode well...

    Nothing wrong with the touchscreen so I am guessing they will just replace the glass bit? Or give me a refurb. Don't care which... just want my phone back!
    Apologies I thought this was in the thread about the iphone being run over by a car.

  19. #19

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    Sep 2008
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    Melbourne
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    Default

    hahah

    well at least optus would replace instead of repairing :P i hear thats much faster...
    27" iMac i5 |13" Macbook Pro | iPhone 3GS |iPod Nano 3G

  20. #20

    Join Date
    Jan 2007
    Location
    Adelaide
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    Default

    Some of those turn around times are nuts. I dont have Optus insurance but I dropped my iPhone and it refused to come back on.

    Straight to Optus store, into a box and got another one 5 days later.

    It now has a purple dot on the camera, so called Apple (as I did not want to go without my phone) who are sending me a advanced replacement, they put a hold on your credit card and once they get the faulty one back take the hold off.

    Just wish they offered Apple Care in Aus!
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