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  1. #1

    Default Iphone Data Usage on Telstra NextG (warning)

    I collected my iphone on friday like many of us. I decided to get the overpriced $29 data pack because it is still cheaper than not getting one and been charged $2/mb if not having it. Anyway i noticed in the usage screen of the ipod it tracks cellular data. As of this morning it said 350k sent / 4mb downloaded

    Telstra sent me a message saying that i've used 80% of my data pack. WTF ! According to telstra its right and that the iphone downloads alot of data in the background and they are telling me to get a higher data pack!!

    I decided to to tell them to turn my data off all together, they didn't want to do it but agreed in the end. My next call is to apple and i'm going to check the actual usage through them too.

    Anyone else have a similar experience ?

    Regards
    Vipster

  2. #2

    Default

    what size is the $29 data pack? 80mb?
    Mac Pro Dual Xeon 2.8GHz Quad, 6GB Ram, 128GB SSD+320GB+3x1TB HDD, Nvidia GTX285, Mac OS X 10.7
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  3. #3

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    Default

    apple won't be able to tell you anything about your data usage.

    are you checking for mail every 15min?
    (lowering this might help to reduce data usage)
    do you have wi-fi enabled, and setup on your iphone?
    (this would reduce your telstra data usage greatly!)

  4. #4

    Join Date
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    Default

    Telstra sent me a message saying that i've used 80% of my data pack. WTF ! According to telstra its right and that the iphone downloads alot of data in the background and they are telling me to get a higher data pack!!

    Could it possibly due to the 80MB browse plus package hasn't been added into your account?
    Thus, the 80% is for the 5MB initial data included?

  5. #5

    Join Date
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    Default

    atleast they called you

    (why would you be on telstra...?!)

  6. #6

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    Default

    Quote Originally Posted by vipster@westvic.com.au View Post
    Anyway i noticed in the usage screen of the ipod it tracks cellular data. As of this morning it said 350k sent / 4mb downloaded

    Telstra sent me a message saying that i've used 80% of my data pack. WTF ! According to telstra its right and that the iphone downloads alot of data in the background
    The iPhone's background downloads appear in its data counter. The counter is accurate.

    Are you sure your data pack has been setup correctly? 4MB is 80% of the 5MB Telstra includes with all their iPhone plans. Perhaps that is what the message refers to.

  7. #7

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    Default

    i would say that your Data pack has not been enabled properly. Create an account at telstra.com and there you can check your data allowance and usage. You wil also be able to see whats been allocated to your account.

    Yes the iPhone does chew up a lot of data so you do have to be careful. I dont think the Hel$tra data allowance is anywhere near enough and i think a lot of people are going to get into trouble. If you do just basic emails then the 80meg allowance willbe enough, but if you do any more you will have to keep an eye on it.
    http://twitter.com/nevbetts

    Macbook 13" unibody|iPhone 3GS 32gig White

  8. #8

    Default

    I would say that either a) your data pak hasnt been enabled or b) telstra's usage meter for iPhones is as fucked as it is for BigPong Cable.
    Alu MacBook 2.4GHZ | iPhone 4 32GB (Telstra) | iPod Classic 80GB (1G)

  9. #9

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    Default

    I have also been told by a telstra shop that they expect alot of people to be caught by what they describe as iPhone downloading data all the time in the background...that was news to me - i was not sure so didnt argue.

    I would have thought iPhone just downloaded data when you web surfed, emailed or used another type of web app?
     I got Apples 
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  10. #10

    Default

    Quote Originally Posted by toholio View Post
    4MB is 80% of the 5MB Telstra includes with all their iPhone plans. Perhaps that is what the message refers to.
    Occam's razor favours this explanation.

    Your 80MB pack was not activated yet.

  11. #11

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    Quote Originally Posted by mestevie View Post
    I would have thought iPhone just downloaded data when you web surfed, emailed or used another type of web app?
    For the most part, yes, but if you tell it to check your email periodically then it's going to use data even when you're not interacting with it.

    Same goes for any other periodic checks and push data.

    There are going to be a lot of very unhappy Telstra users in one months time...

  12. #12

    Default

    And Optus customers are going to parade around saying "I told you so"
    Alu MacBook 2.4GHZ | iPhone 4 32GB (Telstra) | iPod Classic 80GB (1G)

  13. #13

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    Default I had the same issue.

    I had exactly the same issue, and spent 1 hour talking to Telstra this morning.

    In my case, my iPhone said I have sent / received about 2MB of data since I got the phone on Friday. However, Telstra's data use info on their website said I have used 83% of my $29 data pack (which should give me about 81MB quota).

    This is what I found:
    My account cycle finishes in 2 days, which means I had only 7 days remaining in my current billing cycle when I purchased the data pack. Since their data pack works according to your billing cycle, you are allocated a smaller quota and get charged proportionately less for the first month.

    The data use information on the Telstra website seems to be based on the remaining quota, with the data usage and spent quota percentage calculated backwards (against full quota, not the actual reduced quota for the initial month).

    I was told I should still have 12MB to go for today and tomorrow, before the new billing starts on Friday.

    Now, I am still slightly worried about it, but I am going to wait until Friday and see how the day's data use stats show up at the end of the day.

    BTW, when you live outside a handful of large cities, Telstra is really the only option. So don't bag out those like myself who had to sign up with them.

    (And sorry if my post is too confusing. English is not my first language.)

  14. #14

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    Default

    Quote Originally Posted by watters View Post
    And Optus customers are going to parade around saying "I told you so"
    I think we already are... Sorry about it.

    From the looks of the threads on how much data people have used so far the minimum "reasonable" amount per month for people who actually want to use their iPhones fully will be about 250MB/month.

  15. #15

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    Quote Originally Posted by zacbookpro View Post
    (why would you be on telstra...?!)
    In Tassy (and some other parts) they are the only 3G provider might be one reason.
    If it can be imagined, their is already porn based on it.

    The Rudd/Conroy Internet Censorship Plan is political censorship.

  16. #16

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    Default

    here's a though for the OP - the phone only gets data as much as you tell it. nothing happens in the back ground that you aren't aware of or didn't initiate... so if you had it to fetch your data every 15.. there's your hit.. you ever hit the youtube icon? there's more data..

    also before you call Apple make sure you know whats going on... you'll get no help from them..

  17. #17

    Default

    I have push data set to manual, and I have wi-fi at home and work, I called apple they told me their counters are accurate. I spent another hour on the phone to telstra who have said they are having problems measuring the iphone data with their counters

  18. #18

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    Default

    another thing to watch is that its not actually using data unless that little rotating wheel is going. i had a read through the iphone manual, as it's amazing the little features you don't know about that there are.

    In order, the iphone will connect to (drops to next if unavailable)

    Wifi Last connected to
    Wifi in area that you have connected to before
    Wifi in area that are available (and it'll ask you to join)
    3G

    So in my case, i'm at work, so I fit into #2 at the moment. If i try use it when I go on my lunhc break, i'll fall into Cat #3 or 4, depending on what is available.

    I'd turn push off, and set it to manually check unless you're at home or work and connected. I'm at work so it's on push and 15min. when i leave this arvo i'll turn it off again till i get home, although I am building a database of all wifi available between work and home!!!
    James Brennan

  19. #19

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    Default

    Quote Originally Posted by BW2 View Post

    (And sorry if my post is too confusing. English is not my first language.)
    Well thats obvios I see your location is Tasmania. Is that one of those small countries in the Southern Ocean?

    Just Jokes!!

  20. #20

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    Default

    You haven't used all that data. If you are like me, this is what has happened.

    You bought your phone on the 11th? And got the data pack applied the same day. Your account probably bills on the 20th or something like that (ring Telstra to check but I'll bet it's something like this as the same thing happened to me). So you've been given pro-rata of the 80mb for the period up til your bill date, and then it will reset and you'll get your full 80mb.

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