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  1. #1

    Default Cannot print from Quark 7?

    I've just installed quark 7 at work. Our printer is a Xerox 1250 with Fiery EXP12. Cannot print from Quark 7 (worked fine with Q.6). All Adobe and Office programs work fine!!

    Please help.

  2. #2
    macintoshix Guest

    Default

    Hi im not sure even what quark is but i do know they have forums that might be able to help u out sorry http://www.quark.com/service/forums/

  3. #3

    Join Date
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    Default

    Are you receiving any error messages from Quark?
    Can you view its log?
    Lorks! Oh lordy! My bottom's on fire!!
    [Joan of Arc -
    1431]

  4. #4

    Join Date
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    Default

    I second Clockwork's option. Also, have you upgraded to 7.2? I did that as soon as I installed version 7, as according to the Quark forums, it fixed a lot of bugs. Does the file spool to the printer and then die, or can you not even select the printer?

  5. #5

    Default

    IS Quark 6 & 7 NATIVE TO 10.4.8?

    I have updated my machine on friday night to tiger. Quark is the onlu software gining me issues.

    I have a G5 with no intel chip.

  6. #6

    Join Date
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    Yes - both are native to Mac OS 10.4.8 and G5 (inteless). See above for former poster's questions on error messages... ?
    Lorks! Oh lordy! My bottom's on fire!!
    [Joan of Arc -
    1431]

  7. #7

    Join Date
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    Default

    I'm running Quark 7.02 on a G5 Powermac, running 10.4.2. Quark 7 is universal binery, so it will run on PowerPC and Intel Macs. I would not think that your operating system is causing the problem. As I mentioned earlier, is the document spooling to the printer and not printing, or can you not "select" the printer at all in the print dialog box?

    Edit: Too quick for me ClockWork!

  8. #8

    Default

    Rang Quark sending me new Pdd settings - xerox problems!


    And yes lads what mentioned is happening!

    "is the document spooling to the printer and not printing, or can you not "select" the printer at all in the print dialog box"

  9. #9

    Default

    Quark could'nt help. Now onto xerox!

  10. #10

    Default

    Anyone else running 10.4.8 with Quark 6... printing too DocuColo 1250 with Fiery exp12?

  11. #11

    Join Date
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    Open the Print Center in: HD / Applications folder / Utilities folder.

    Hold down your option key and activate Print Center - and keep option key down, as you click: Add.

    If USB or AppleTalk appears in the button, click that button once and scroll down to: Advanced.

    Next to Printer Model, click on Generic and scroll down to: Xerox - and beneath Xerox, can you scroll the list to see: DocuColo 1250 ?

  12. #12

    Default

    Quark 7 ships a universal binary. hopefully it's the one you using.

    so your printing is fine with V6? can you write a PDF from Quark? try it... let us know.
    _______
    Macbook Pro 2.3Ghz Intel Core i5, 8GB ram, Intel mac mini 2.26GHZ, 4GB ram, Airport Express, ATV2, iPhone 4 & 3Gs and various un/necessary gadgets and gizmos, OS 10.8

  13. #13

    Default

    Nothing.... updated with latest xerox drivers off site. Still doesn't work.

    No pdf. No printout.

  14. #14

    Default

    Quote Originally Posted by Mctastic View Post
    Quark 7 ships a universal binary. hopefully it's the one you using.

    so your printing is fine with V6? can you write a PDF from Quark? try it... let us know.
    Since I updated to tiger 10.4.8 I cannot print with Quark 6.

  15. #15

    Join Date
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    And Post # 11 ?

    Folks really "are" trying to help you out here. It's a tad difficult to do this if you keep a running update on companies you've called, over the rather helpful : question / answer method.

    cw
    Lorks! Oh lordy! My bottom's on fire!!
    [Joan of Arc -
    1431]

  16. #16

    Default

    Quote Originally Posted by ClockWork View Post
    Open the Print Center in: HD / Applications folder / Utilities folder.

    Hold down your option key and activate Print Center - and keep option key down, as you click: Add.

    If USB or AppleTalk appears in the button, click that button once and scroll down to: Advanced.

    Next to Printer Model, click on Generic and scroll down to: Xerox - and beneath Xerox, can you scroll the list to see: DocuColo 1250 ?
    Its the fiery thats causing the problem with quark. Worked with Generic driver. But once I select the Fiery EX 12 color server ps 2.0 - nothing.

  17. #17

    Default

    Any takers?

  18. #18

    Join Date
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    Default

    Nothing - as in it spools to nowhere?

    Have you checked Quark's print log?

  19. #19

    Default

    I've had to email Quark Aus as 10.4.8 does'nt support our Firey driver with quark. Seems like were moving to indesign.

    Quark cannot promise me that version 7.1 will fix issue.

  20. #20

    Join Date
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    Default Quark 7 printing problem

    Quote Originally Posted by mancuso View Post
    I've just installed quark 7 at work. Our printer is a Xerox 1250 with Fiery EXP12. Cannot print from Quark 7 (worked fine with Q.6). All Adobe and Office programs work fine!!

    Please help.
    Hi mancuso

    You have to remember that Quark do not make the drivers for your printer, this is a Mac OS or Xerox problem.

    I can suggest that you please try this:

    1. Find out the IP address of your printer.
    2. Open print center, click add, select IP Printer.
    3. Select protocol: HP Jet Direct - Socket.
    4. Address: Enter your printer's IP address.
    5. Queue: leave blank.
    6. Name: leave as is (should be IP address).
    7. Location: leave blank.
    8. Print Using: select your printers ppd, or fiery ppd.
    9. Click Add.

    Go to Quark, and print, making sure that you select the newly created printer by clicking on the printer button and see what happens.

    I would also contact Xerox support locally and ask the quark 7 question.

    Good luck!

    Anth

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