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  1. #1

    Default MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

    Hey guys.
    Looking for opinions before I go in.
    My Mid 2010 Macbook Pro has lately been crashing. It happens randomly, with no real obvious contributing factors. I'll be using it and then the screen just goes black for about 5 seconds, and then the grey screen with box saying it needs to be restarted comes up. After a little googling, I found that the model and date I have were recalled by Apple. But the catch is, they only recall for 3 years after the purchase date. I bought it new in 2010, but only in the last month has the issue been happening.

    The model of computer is 2010 Macbook Pro 2.66GHz Intel Core i7, 8GB RAM 1067 MHz DDR3, Build 12E28, Running 10.9.4.
    NVIDIA GeForce GT 330M 512MB
    I have modified it and put a Samsung 250gb SSD as the main drive about a year and a half ago, but i doubt that is the issue.
    I have a external Samsung 24" LED screen connected 70% of the time. I can run videos on one screen, and surf the web on the other and bring up pictures constantly without issue, and then ill open a vid later with all that closed and it'll panic and crash. It's really hard to pick when it will do it.

    Some of the crash error is as follows:
    Fri Aug 1 00:02:07 2014
    panic(cpu 0 caller 0xffffff7f9c1eaf7c): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff8135d5f000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/AppleMuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 0), Frame : Return Address
    0xffffff811c54b6b0 : 0xffffff8019e22f79
    0xffffff811c54b730 : 0xffffff7f9c1eaf7c
    0xffffff811c54b800 : 0xffffff7f9a9a2f1b
    0xffffff811c54b8c0 : 0xffffff7f9aa6c50a
    0xffffff811c54b900 : 0xffffff7f9aa6c57a
    0xffffff811c54b970 : 0xffffff7f9aceb056
    0xffffff811c54baa0 : 0xffffff7f9aa8fba9
    0xffffff811c54bac0 : 0xffffff7f9a9a996d
    0xffffff811c54bb70 : 0xffffff7f9a9a7478
    0xffffff811c54bd70 : 0xffffff7f9a9a8518
    0xffffff811c54be50 : 0xffffff7f9a9552de
    0xffffff811c54beb0 : 0xffffff7f9c1bc4e6
    0xffffff811c54bf00 : 0xffffff7f9c1bb20e
    0xffffff811c54bf20 : 0xffffff8019e4a20a
    0xffffff811c54bfb0 : 0xffffff8019ed7417
    Kernel Extensions in backtrace:
    com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@0xffffff7f9c1dc000->0xffffff7f9c1effff
    dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB36F]@0xffffff7f9c1d4000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7f9a72b000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff7f9a4be000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0xffffff7f9a900000
    dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C6653]@0xffffff7f9c1d7000
    com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B1FF32]@0xffffff7f9a953000->0xffffff7f9abbbfff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff7f9a4be000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xffffff7f9a943000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0xffffff7f9a900000
    com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A3A4AC]@0xffffff7f9abc6000->0xffffff7f9ae6ffff
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B1FF32]@0xffffff7f9a953000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff7f9a4be000
    com.apple.driver.AGPM(100.14.28)[FA3AB19A-6DB2-3CBA-B74F-012CB69E39D9]@0xffffff7f9c1b9000->0xffffff7f9c1cbfff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff7f9a4be000
    dependency: com.apple.driver.IOPlatformPluginFamily(5.7.1d6)[67BEDCC9-E9AB-3F32-82CE-84729FB82C0A]@0xffffff7f9b25d000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xffffff7f9a943000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0xffffff7f9a900000
    dependency: com.apple.AppleGraphicsDeviceControl(3.6.22)[91D61DEC-2946-3790-8134-B808C016C4C9]@0xffffff7f9c1b3000


    Now the question is, do I take it into the Apple Adelaide store (local) and see if they will replace the logic board and try and get it done free due to the recall and known issue? I know the answer is obvious, and I should just go and find out by doing it, but I'm just looking for opinions here. Do you think they will just look at me and laugh and say tuff luck, and me looking like an idiot, or will they help? Have any of you had this problem with the age of computer with a recall? I mean it is only 4 years old and is one of the top of the range models so would expect to get a few more years out of it at least.
    Throw me any questions if I haven't put enough info in.
    Thanks

  2. #2

    Default

    Hey Adam,

    Recently, I had a macbook pro issue where it wouldn't boot past the grey screen (would work fine but bit slow in safe mode) and after trying all sorts of tips which were available online, I hesitantly took a genius bar appointment at Rundle mall store. After spending 1/2 hr with me and running all sorts of diagnosis, the person at genius bar concluded that the hard disk had a bad sector and it would need to be replaced. I was bit sceptical as he quoted $185 (including hard disk) for doing so, but I was pleasantly surprise when the person suggested I should do it myself as it's very simple. He didn't even push to suggest I should buy the HD in their store. Now how many retail stores would do that? :-)

    So yes, please take an 'Genius Bar' appointment online with them and hopefully they will be able to help in your case.

    Good luck!!

    PS: I took a punt, bought the SSD from popular "three letter" local store and replaced the hard disk myself, and now the laptop is as good as new! :-)

  3. #3

    Join Date
    May 2009
    Location
    Melbourne, Victoria, Australia, Australia
    Posts
    219

    Default

    I'd be asking! Why not email Apple support and supply the error report as well, they ,ay suggest you are eligible for a replacement.

  4. #4

    Default

    Hey praveenjain,

    Thanks for your reply.
    I'll just get it over with I think and make a booking at the 'Genius Bar'.
    Although I doubt it'll be the same issue, I appreciate your reply. My laptop is running a Samsung SSD as the main drive I also bought from mentioned store, and an opti-bay with a 500GB HDD in replace of the slot loading dvd drive. Before writing the post (and forgot to mention this), I did remove the SSD and opti-bay and put the dvd drive back in and put a spare 500gb HDD (the actual HDD that came with the laptop infact) in, formatted it, and reinstalled 10.9. The problem unfortunately continued.
    I will see what Apple Rundle Mall have to say

  5. #5

    Default

    Good luck! Do let us know here about your experience.

  6. #6

    Default

    No luck. $750 if I decide to get them to replace it including labour. Bit rich considering others got it free just because the issue occurred sooner. They tried to sell me a new laptop too.

  7. #7

    Join Date
    Jul 2009
    Location
    Sydney
    Posts
    137

    Default don't give up

    Quote Originally Posted by ADAMS77 View Post
    No luck. $750 if I decide to get them to replace it including labour. Bit rich considering others got it free just because the issue occurred sooner. They tried to sell me a new laptop too.
    I had a same with 2007 MabookPro and apple store was giving me BS..

    Suggest get a report from apple the guys at apple store.
    Open a case with Consumer affairs, If you are part of the recall and stopped, you are in luck.
    Also open a case with apple support and mention the consumer affairs.. You will get immediate response.
    They did fixed it free..
    They also found that record of my chat with Stve J

  8. #8

    Join Date
    Nov 2004
    Location
    ...
    Posts
    37

    Default

    It's an issue with switching between the discrete graphics card and the built-in Intel graphics, IIRC. There may be an app or hack that forces it to stay using only one graphics card, thereby avoiding the issue (either at the expense of performance or power usage.)

    Have a Google, see if it brings anything up. There may be life in the old girl yet.

    Edit: Here's a link describing something similar MacBook Pro 2.66 i7 (2010) Video Card Problems... - MacRumors Forums and it refers to gfxCardStatus (gfxCardStatus by cody krieger) as the app which lets you force the graphics card to be used, to avoid switching.

  9. #9

    Default

    Quote Originally Posted by fan View Post
    I had a same with 2007 MabookPro and apple store was giving me BS..

    Suggest get a report from apple the guys at apple store.
    Open a case with Consumer affairs, If you are part of the recall and stopped, you are in luck.
    Also open a case with apple support and mention the consumer affairs.. You will get immediate response.
    They did fixed it free..
    They also found that record of my chat with Stve J
    Yeh, my next step will be consumer affairs. It won't end up going to far as I would say Apple will jump up and fix it under the recall once they see the words "consumer affairs".


    Quote Originally Posted by Edge View Post
    It's an issue with switching between the discrete graphics card and the built-in Intel graphics, IIRC. There may be an app or hack that forces it to stay using only one graphics card, thereby avoiding the issue (either at the expense of performance or power usage.)

    Have a Google, see if it brings anything up. There may be life in the old girl yet.

    Edit: Here's a link describing something similar MacBook Pro 2.66 i7 (2010) Video Card Problems... - MacRumors Forums and it refers to gfxCardStatus (gfxCardStatus by cody krieger) as the app which lets you force the graphics card to be used, to avoid switching.
    Tbh I'd rather just fix it or get consumer affairs involved. I use CS6 heavily when working, so I need the graphics card to be working like new. Running a SSD and upgraded ram, I see no point in upgrading to a new model. That's what I love about recent macs, the top models really should, and do generally last more than 4 years and keep up with what I need them to do.
    If all else fails, Ill possibly look into what you have said though. Thanks for the info

  10. #10

    Default

    Hi Adams77,

    I have pretty much the same issue and I am now short before my first visit to the Apple Store here in Melbourne. I found out about the issue just recently and also become more aware of it after the upgrades to Maverik, but so really after the upgrade to Yosemite.
    I seems pretty unfair to me that Apple did not notify actively their clients about their recall, in special as they know what they have sold us!

    Do you have any news on how your story ended? Did you had any success to get it resolved for free?

    Thanks for your update in advance.

    Cheers

  11. #11

    Default

    I just was at the macstore in Chadstone, Mebourne and they checked my MB and the result was pretty clear that the MLB needs to be replaced. Replacement costs were up to $726 and I discussed it with the employee and the manager, but no change or other offer. I got recommended to buy a new MB if I do not want to go ahead with the repair.

    This leaves a bit a bad taste. On one hand I can see the topic as the MBP is 5 years old, but why did they not inform proactively? This seems to be pretty unfair and even more that the quality does not even last more than 5 years for a laptop >$3000...

    I'm annoyed!

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