Welcome to MacTalk Australia

the largest Australian community for Apple discussions and topics

Join the discussions, Register Now!
Results 1 to 6 of 6
  1. #1

    Join Date
    Jul 2005
    Location
    Sydney
    Posts
    12,045

    Default MacOnline - Service/Postage?

    Hey guys

    Just wondering how many of you guys have used MacOnline before?

    I'm in Sydney and realise that they are Melbourne based, however I am waiting on an item I ordered over 2 weeks ago... via registered parcel post.

    Is this normal? It said (when I ordered) that it would arrive between 1-3 business days. It has been 14... :o

  2. #2

    Default

    Have you contacted them yet?
    http://www.maconline.com.au/catalog/contact_us.php

    You can even use the Live Chat function to ask them there and then (I've used this feature before with Telstra and it's awesome)

  3. #3

    Join Date
    Jul 2005
    Location
    Sydney
    Posts
    12,045

    Default

    Yes I have decryption.
    They just replied (when I first contacted them) saying registered takes slightly longer to arrive than Express (which I was told, when selecting the shipping options). By "slightly longer" I assumed it was 1-2 extra days, over Express - as noted when I picked the delivery options, Express was next business day guaranteed, and Parcel Post was 1-3 days (can't remember the exact figure, but it wasn't more than 2 days longer than Express).

    I just don't know why it would take over 2 weeks to get to me, from VIC to NSW - I used the online calculator from AusPost and it said 2 business days from their postcode to mine.

    LiveChat has always been offline whenever I've been to their website. (It is currently offline).

  4. #4

    Default

    Quote Originally Posted by Huy View Post
    Yes I have decryption.
    They just replied (when I first contacted them) saying registered takes slightly longer to arrive than Express (which I was told, when selecting the shipping options). By "slightly longer" I assumed it was 1-2 extra days, over Express - as noted when I picked the delivery options, Express was next business day guaranteed, and Parcel Post was 1-3 days (can't remember the exact figure, but it wasn't more than 2 days longer than Express).

    I just don't know why it would take over 2 weeks to get to me, from VIC to NSW - I used the online calculator from AusPost and it said 2 business days from their postcode to mine.

    LiveChat has always been offline whenever I've been to their website. (It is currently offline).
    Contact them again - saying it's been far too long and enquire as to the hold up. The item you ordered may not be in stock, so it's been ordered from the supplier. (no excuse for not informing you though).

  5. #5

    Join Date
    Jul 2005
    Location
    Sydney
    Posts
    12,045

    Default

    Thanks
    Will do.

    It's actually a Griffin Elevator, another MTAU member (Linux_insidev2) ordered at the same time, so it was in stock (he received his in 1-2 days, Express post) so I think it's not related to stock as mine was shipped same time (or thereabouts).

  6. #6

    Join Date
    Jan 2004
    Location
    Sydney
    Posts
    5,960

    Default

    As indicated, 2 weeks for registered post from VIC -> NSW is way too long. Sounds like it's disappeared in transit. Contact them and have them start an investigation to where it went missing. They can lodge something with Aust Post and use the reference of the parcel when it was sent as to being able to track it.

    I wouldn't of waited anything longer then a week personally, but all this information you want should be followed up via them. Not here.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •