View Full Version : On-site Tech Work

6th August 2004, 09:02 PM
There should be a few on-site technicans here, and I'm just wondering what sort of software/tools do you carry with you when going on-site to attend to an Apple computer?

I have my first solo on-site job next week, and I'm wondering if there's anything in particular I should take with me. (All I have is my Mac OS X 10.3 DVD)

6th August 2004, 09:31 PM
Most of my onsite work is PC-related (that's just how it works out), but when I do get Mac work, I usually take:

- Mac CD folder (containing OS 9, 10.1, 10.2, 10.3, Office, latest updates and various diagnostic tools)*.
- Victorinox Cybertool (amazingly handy pocket knife. I've never needed another tool when working on a range of Macs. It's got everything you need).
- PowerBook 12" (now that I've got it).
- ...and I used to take a portable HDD, but now I'll just use my iPod (which I'm going to put a bootable copy of 10.3.4 onto).
- Edit: Oh, and my thumbdrive. I keep a blank invoice on it so when I'm done, I just fill out the details (work done, hours @ $50ph, client name etc..) and print off a copy. :)

- Febs.

*Note: I only install these if the client already has licences for them, and just needs them re-installed.

7th August 2004, 11:34 AM
Febs, mine isn't too different from yours!

Powerbook 15" with firewire cable, crossover cable and regular ethernet cable.
A customised version of one of those cheap, zip-up computer tool kits. Added are small screwdriver + torx kit.
Various boot disks, diagnostics, applications and system updates. One set for people still on old machines, and another set for OSX machines.
A portable HD for old machines, if necessary.

I want to get a Victornox cybertool though, they'd be perfect for work as well!

7th August 2004, 12:21 PM
Originally posted by Currawong@Aug 7 2004, 11:34 AM
Various boot disks, diagnostics, applications and system updates.
Can you elaborate a little more?
I want to know what to download for when I go over there on Wednesday.
Better to be well prepared and not need anything than go there unprepared and need something :)

7th August 2004, 04:27 PM
Originally posted by decryption+Aug 7 2004, 12:21 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (decryption @ Aug 7 2004, 12:21 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-Currawong@Aug 7 2004, 11:34 AM
Various boot disks, diagnostics, applications and system updates.
Can you elaborate a little more? [/b][/quote]
I know you were referring to Curra...but mine include:

- 10.2.8 combo updater
- 10.3.4 combo updater
- Other common Apple updates from http://www.apple.com/downloads/macosx/apple/
- Hardware test CDs (for machines I own/have access to)
- Diskwarrior v.3
- Symantec Systemworks (an older version though, so it&#39;s somewhat useless now).

I&#39;m also considering buying TTPro 4.

- Febs.

7th August 2004, 08:42 PM
I mirror most of the posts here. A CD with the latest patches for various OSX versions, my iBook and a few network cables is all I usually take. Hardware test CDs come in handy also, but I find the majority of the problems I solve are user error and not hardware related.

7th August 2004, 09:57 PM
What Febs said ;)

For OS9 machines, I had a custom boot disk made from my Norton Systemworks disk, which also included APS Powertools (for mounting and formatting drives), Diskwarrior, a slew of software updates, such as CarbonLib 1.6, Web browsers and other bits and pieces that it was useful to not have to download.

For OSX, it&#39;s thankfully much simpler. 10.2.8 and 10.3.4 combo updaters being the main ones, but nowadays, it&#39;s easy with OSX-capable machines to just plug my Powerbook into them via firewire or ethernet and copy things across.

10th August 2004, 02:46 AM
Originally posted by Febs@Aug 6 2004, 09:31 PM
- Mac CD folder (containing OS 9, 10.1, 10.2, 10.3...
Just killing some time while I&#39;m installing OS X on a customer&#39;s iMac..so I thought I&#39;d go through and update my updates CD (there&#39;s a few I was missing).

I&#39;ve now got:

OS 9
9.0.4 updater
9.1 updater
9.2.1 updater
9.2.2 updater
(All Int&#39;l English versions)
- Available from http://docs.info.apple.com/article.html?artnum=75288

10.0.4 combo updater
10.1.5 combo updater
10.2.8 combo updater
10.3.4 combo updater (though I&#39;ll probably wait for 10.3.5 before burning it :)).
- Available from http://www.apple.com/downloads/macosx/apple/ or http://mirror.aarnet.edu.au/pub/apple/OSX/

+ Some important security updates, iMac slot-loading Firmware updater (http://docs.info.apple.com/article.html?artnum=75130) and iMac G4 15" Superdrive Firmware updater (http://docs.info.apple.com/article.html?artnum=120170).

387mb so far...hmm...not sure what else to add (that I&#39;d use regularly)...

- Febs.