View Full Version : Fan failure, and repairs question in Adelaide

21st August 2009, 07:54 PM
So maybe I'm just unlucky and wasn't meant to own a Mac. :(

If you've been following me on Twitter or been on MacTalk for a while, you might have heard about my previous lemon; my White MacBook which had numerous defects and Apple eventually replaced under AppleCare (http://forums.mactalk.com.au/24/61832-what-point-will-apple-replace-machine.html) in April, 09.

Since then I've been incredibly happy with my new aluminum MacBook! It's a very nice unit compared to my old whitebook.

Unfortunately now I'm having issues with it again; last month I realised that there were a few defects with the screen - there are two large-ish [sic] smudges *under* the glass - as such no amount of cleaning it with my cloth would help it!


From there it's also developed a dead/stuck pixel, which thankfully can only be seen from an angle and you have to be looking for it.

However today, it looks like it's fans stopped completely. As I write this post, iStat reports the CPU is running at 80c, with the 'exhaust fan' spinning at a speedy 0rpm (here's a screenshot from earlier today)


I've tried turning the machine off for an hour, tried resetting the SMC and PRAM, and still no dice. It's not restricted to Snow Leopard either, it's completely silent and eventually shuts down under Windows 7 as well.

So, it looks like the fan's kicked the bucket, in addition to my screen having defects. :(

Living in rural South Australia, the only real place I have access to is Adelaide. :P And I'm not quite sure where to go for service. As I wrote in my White MacBook thread linked above, i've had bad experiences with Next Byte, with them saying that it'll take up to three weeks just to look at the machine (!).

Parting with my MacBook will be hard enough; I've got all my school work saved on here and it's my primary machine so I can't really be without it for too long if I wish to stay sane and pass this year of schooling.

So I'm throwing it out there; where should I take my MacBook for the speediest recovery in Adelaide? Bearing in mind that I can't afford to spend a cent and it's obviously covered under it's one year limited warranty.

Help me out MacTalk!


21st August 2009, 08:49 PM
All the cool kids have their Macs running at ONE HUNDRED AND FIVE DEGREES.


21st August 2009, 09:02 PM
Dude, get a PC. None of this would have happened. ;)

On a more serious note, ever considered sending interstate to get it repaired? You'll be raped for shipping, but it could possibly be faster than going to a dealer other than NB for repairs (who are somewhat understandably struggling with jobs as they service a hell of a lot of RADelaidians with Macs).

22nd August 2009, 01:35 AM
Personally I would take it to Mac Center Norwood, they have a service center that is in Hindmash? (Its moved since I last used it) I would trust them with my machine before the guys at NextByte.

22nd August 2009, 08:33 AM
I have had repair work successfully done by this guy in Mawson Lakes:

Mac Solutions (http://www.macsolutions.com.au/)

22nd August 2009, 05:15 PM
Maccentre norwood are good, but these days they are bit busy . It may take around 10 working days from your day of booking to start investigating your MB + they have to order parts. So, we are looking around 3-4 week window from booking to completion.

22nd August 2009, 05:17 PM
Try Macalert, heard they are also good at servicing. If I have any problem with my Mac in future, I will try Mac Alert.

I had experience with nextbyte and maccentre norwood.

22nd August 2009, 05:21 PM
You can try macsolutions@ lakes, so that you can shorten your trip from bay to lakes

22nd August 2009, 06:33 PM
Test from last night;

Apple Hardware Test:

Last Run: 21/08/09 11:22 PM
Version: 3A162
Test Suite: Quick Test
Result: Failed
Failure Code: 4MOT/1/40000002: Exhaust-0

And as of today...
It appears to be spinning again. :S

I might have to go get it checked out; someone on Whirlpool recommended OzMac Solutions (http://www.ozmacsolutions.com.au/)

We guarantee a 3 day turnaround on all Apple workshop repairs (as long as Apple have stock of parts) without the 'jump the queue' fees

22nd August 2009, 08:49 PM
I had my old laptop repaired by OzMac Solutions in Evandale... it was a 24 hour turn around to replace a DC in board on an iBook G4 (that included getting the part in). I'm sure I'll go back there whenever I need something fixed.

22nd August 2009, 08:56 PM
I had my old laptop repaired by OzMac Solutions in Evandale... it was a 24 hour turn around to replace a DC in board on an iBook G4 (that included getting the part in). I'm sure I'll go back there whenever I need something fixed.

I used them 2 day turnaround to replace a MBP superdrive. Their signage promises a 3 day turnaround for all repairs.

Maccentre norwood is where I buy all my gear but they are busy and repairs can be a while. Nextbyte are the slowest. 8 days simply to replace a battery under warranty.