PDA

View Full Version : Time Capsule box arrived damaged. Should I return it without opening first?



scokim
9th February 2009, 08:19 PM
My time capsule arrived today with one corner looks like it has been dropped.

Should I return it ?

I fear that there may be internal damage to the hard disk that may not be evident until much later.

http://img.skitch.com/20090209-1k3cykq58d5ek858epxgr3u5w8.preview.jpg (http://skitch.com/stephencokim/brbe6/b84cd085ad39a25dc8a418fc7af4bb5d)
Click for full size (http://skitch.com/stephencokim/brbe6/b84cd085ad39a25dc8a418fc7af4bb5d) - Uploaded with plasq (http://plasq.com)'s Skitch (http://skitch.com)

wholikespotatoes
9th February 2009, 08:28 PM
She'll be right. Internal damage to the actual product would be quite unlikely.

Trabb
9th February 2009, 08:32 PM
I'm sure they pack it properly to withstand drops like that. There should be either foam or bubbles around the actual time capsule, and then the time capsule itself sits in a foam container inside its box. Should be fine!

Scubasnaps
9th February 2009, 08:33 PM
If it was my product, I would open it and inspect the internal packing. The damage does not look too extensive in the photo - just a corner which may not have been a hard impact.
If the unit worked then I would happily use it. You can always extend the warranty under Applecare and any damage is going to manifest itself quickly.
However if this is going to worry you then I suggest you call Apple and discuss your options with them. They will most likely agree to exchange it.
Were you able to note the damage on the courier's consignment note?

melbmac
9th February 2009, 08:35 PM
I wouldn't worry about that too much.

jubilantjeremy
9th February 2009, 08:39 PM
You can always extend the warranty under Applecare and any damage is going to manifest itself quickly.

Yes - I also think that if it was damaged (unlikely) the damage would be very obvious from the get-go.. and you have a 12 month warranty :)

scokim
9th February 2009, 08:54 PM
Thanks peeps.

I'll give them a call tomorrow to see what they advise.

Ironically, this was attached on the box where the damaged occurred.

http://img.skitch.com/20090209-p7ijueguy54s32ykusyrt3a36g.preview.jpg (http://skitch.com/stephencokim/brbmm/img-0144)
Click for full size (http://skitch.com/stephencokim/brbmm/img-0144) - Uploaded with plasq (http://plasq.com)'s Skitch (http://skitch.com)

timothy
9th February 2009, 08:56 PM
Send it back if you can handle the wait.

I am sorry, but that is a big drop. If you did some test drops it would be easily discovered that to make a big thud you need a big thud.

It may be petty to some, but where do you draw a line. If it had a bump to all four corners it would looked trashed. One corner is enough for me to say it's damaged.

The Time Capsule will be fine, but the transport company would also like to know about the damage to the package.

Do some tests to see how much of a thud can push the corner in. It hit concrete on a direct angle hard. It didn't just bounce up with a spin and a couple of scuffs.

If I went to the bother of posting here about it, then I would have the bad vibes going. Bad Vibes about my backups, no thanks.

EDIT: there is no way you would take a computer that came in damaged packaging. Absolutely no way I would take an iMac with this damage, so the "it's okay" attitude from people astounds me.

My advice... If it was delivered to me like that I would send it back.

scokim
9th February 2009, 09:02 PM
Yeh, I think so too.

Normally the cushion inside the box is well tight so for the box to be dented it must have been a big drop.

zeddie2001
9th February 2009, 09:09 PM
Obviously it's you call, but just so you know it's incredibly unlikely that there's any damage to the internal hard disk. When they aren't spinning, they're pretty resilient, and they're packed pretty well in there (the whole unit that is)

Clearly you're well in your rights to get another one, I guess it depends if you can be bothered to wait...

Starscream
9th February 2009, 09:10 PM
It doesnt look like a drop to me lads, looks to me as if the box was accidently pushed against something a bit to hard. Ive seen 30 thousand dollar photocopiers with boxs with them all over it.. they all have worked 100%.

melbmac
9th February 2009, 09:12 PM
I don't really know what a time machine weighs, but IME with other electronics I'd say something bigger and heavier fell on the box and squashed it rather than it taking a fall.

I would not bother sending it back, and as a side note a lot of the courier company's I deal with wont take it back as by signing for it, you are saying all was good.

Anyway, if you can be bothered, try and send it back, but I'm sure the people that designed the packaging at apple thought of this happening. If I can be bothered I'll get a snap of the way my iMac box arrived if you like?

Goodbye
9th February 2009, 09:12 PM
It doesnt look like a drop to me lads, looks to me as if the box was accidently pushed against something a bit to hard. Ive seen 30 thousand dollar photocopiers with boxs with them all over it.. they all have worked 100%.

Yep, definitely a push and not a fall. It'll be fine.

NeoRicen
9th February 2009, 09:13 PM
Just open the box, if it's broken then you know why, otherwise you're just wasting time.

LCGuy
9th February 2009, 09:14 PM
EDIT: there is no way you would take a computer that came in damaged packaging. Absolutely no way I would take an iMac with this damage, so the "it's okay" attitude from people astounds me.

Well when my MacBook came, the outer brown carton had a hole in the side of it. I took photos of the damage, in case the machine was damaged, but thankfully, the inner white MacBook box, and the machine itself, was 100% fine. Ran it through Apple Hardware Test, and it passed with flying colours. A bit over a year later, its never had a hardware failure. :)

timothy
9th February 2009, 09:17 PM
Big drop dude. How much does it weigh, not enough to force the damage to the carton. It had something landing on it at the time of impact, or like when a pallet of cartons fall over, your carton may have had a heavy object roll over the corner, which would mean minimal damage whatsoever to the contents... but

Because we do not know the exact trauma of the package, It clearly justifies a return...

This is an overpriced server grade "set and forget" back up system we are talking about.

NathR32
9th February 2009, 09:23 PM
Meh, that will be fine. I've seen bigger dents to boxes than that with the contents inside untouched.

scokim
9th February 2009, 09:25 PM
Packing slip says 2.34kg.

Xenex
9th February 2009, 09:44 PM
There's an external brown box, then foam, then the cosmetic box, then more packaging, then the Time Capsule.

The setup is designed to withstand quite a beating without damaging the cosmetic box or the product. It'll be fine.

iTy
9th February 2009, 11:18 PM
There's an external brown box, then foam, then the cosmetic box, then more packaging, then the Time Capsule.

The setup is designed to withstand quite a beating without damaging the cosmetic box or the product. It'll be fine.

My 2c

I recently tried the TC. Bought it from Applestore Syd and the box had similar damage.

Took me all weekend to figure out that the TC wireless was f%^ked.

Do yourself a favour and send it back. You paid for it, don't be their HW tester.

Besides, someone will thank you for it when they buy it from refurb store :p

orenji
9th February 2009, 11:41 PM
If the time capsule is in good condition I wouldn't worry about the box too much. It's only a box! :)

avolve
10th February 2009, 01:24 AM
you have photo's of the damage. If it does not work/you find damage inside the box, you have documentation...

stevejay
10th February 2009, 06:50 AM
I would do several of the suggestions. Photograph the unopened box, open it to inspect how far the damage extends, the phone Apple. Only after discussing the damage with Apple, and providing them with the details, would I make a decision as to whether to keep it or send back.

As for extended warranty, if one can't afford it at the time one makes a purchase, one can't afford the purchase ;)

Goodbye
10th February 2009, 07:35 AM
The box is sent by courier. It has been pushed against something. If you send it back, the new one will be sent by courier. Couriers aren't going to handle your product with the care it deserves, so if you're that worried about a pushed in box, cancel your order and go to a store and buy it in the knowledge that you're carrying it home and won't damage it. But remember that chances are the store received it in a box that was quite possibly damaged too. These things are packaged in those kinds of boxes to protect against this very thing.

I can't quite believe all this discussion about something that to be honest doesn't look that bad!

decryption
10th February 2009, 07:41 AM
It'll be fine - but in the rare chance it is a dud, tell Apple (just say - "I just got it, turned it on and it doesn't work") and they'll give you a replacement.

banjo
10th February 2009, 07:56 AM
As for extended warranty, if one can't afford it at the time one makes a purchase, one can't afford the purchase

You could always try your luck and ask for a free extended warranty in lieu of a replacement.

Xenex
10th February 2009, 08:02 AM
You realise you can't buy a separate 'extended warranty' for a Time Capsule; they can only be covered via an AppleCare Protection Plan on a Mac.