View Full Version : iPhone touschreen row not working

3rd December 2008, 01:54 PM
Hey guys
iPhone EDGE v2.1 firmware here on VFAU out of warranty.

I've just unfortunately noticed that it seems a narrow row of pixels on my iPhone touchscreen is not responding. The pixels all display perfectly fine but won't respond to touch at all. I noticed this when typing on the iPhone vertical keyboard while texting.
I know its a row because when in SpringBoard view I can't drag any icons from the bottom row (the row above the dock) to any position above this bottom row.

I can 'grab' the icons fine but can't drag them up more than a tiny fraction and the 'X' icons next to my apps on the bottom row is unclickable. The rest of the touchscreen seems to be fine.

Pretty frustrating as you can imagine!

Tried a couple of resets (haven't tried a restore yet because iTunes wants to use the 2.2 firmware which I can't download because I'm over my cap), but no luck.

Any ideas or sympathy for my beloved?


3rd December 2008, 06:31 PM
I've heard of this symptom before.... same area of the screen too. Think it was a warranty replacement in the end.

3rd December 2008, 06:43 PM
Following these steps and hopefully everything will be fine.

If your iPhone is experiencing any of the symptoms listed above, try the following steps:

Clean the iPhone screen with the cleaning cloth that came in the box with the iPhone.

Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.

If you have a protective plastic sheet or film on the touchscreen, try removing it because it may be preventing the touchscreen from working properly.

The current application may not be responding (frozen), press and hold the Home button below the screen for a least six seconds, until the application you were using quits.

If that doesn't work, turn the iPhone off and turn it on again. Press and hold the Sleep/Wake button on the top of the iPhone for few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

If that doesn't work, reset the iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.

If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation and replacement, if necessary, even if your iPhone is out of warranty. If an Apple Retail store is not an option, contact Apple to find out your best service option or see the iPhone Service FAQ.

Tip: If you are going to take your iPhone into a Apple Retail Store for evaluation, follow these steps to help the Mac Genius understand where your touch screen is experiencing unresponsiveness.

Open the basic calculator application to test all but the top row of the screen. Press each button on the calculator and verify activity.
To test the area at the top of the screen, rotate the iPhone to change to the scientific calculator and press all the buttons in the left two rows. (An original iPhone must have iPhone 2.0 software installed to access the scientific calculator feature.)
To test the touchscreen function at the top of the screen of an original iPhone without the iPhone 2.0 software, press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. If the slider does slide, press and hold the Sleep/Wake button until the Apple logo appears to turn iPhone on again.

Source: iPhone: Troubleshooting touchscreen response (http://support.apple.com/kb/TS1827)

Good Luck! :)

3rd December 2008, 11:35 PM
I have an iphone 3g ... same probem just started today *,0,# area all do not respond. Just doing a full restore and will advise.

3rd December 2008, 11:37 PM
OK ... full restore ... STILL THE SAME ISSUE - off to Optus and/or APPLE Service Centre ... Actually will call APPLE 133622 and explain

3rd December 2008, 11:39 PM
OK ... full restore ... STILL THE SAME ISSUE - off to Optus and/or APPLE Service Centre ... Actually will call APPLE 133622 and explain

If you're in Sydney or Melbourne, go direct to an Apple Store.
They'll replace it on the spot with minimal questioning.