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tcn33
8th August 2008, 12:12 PM
My wife has my old 2G iPhone, using it on Vodafone. Because GPRS is a) slow and b) very expensive through Vodafone, I set it not to check for mail automatically and I warned her never to use GPRS. Access to the APN is disabled in 2.0, so I couldn't just put in a fake APN, but she's near wireless networks most of the day so I figured it wouldn't be an issue.

I figured wrong. Her bill for this month is $1400.

After some mild panic, I looked into it further and it's a very obvious stuffup by Vodafone. The supposed GPRS access only occurs during times when she's at work (on a wireless network) or at home (on a wireless network). There are many, many instances like this:


Date Time Usage
25/7 16:04:37 16h25m14s
25/7 16:18:47 0h10m06s
25/7 16:37:17 0h28m16s

... so unless she's invented time travel then their billing system is obviously not right. They're trying to claim that she's used 415 hours of GPRS in the billing period. Since that's 58% of the total number of hours in 30 days, I don't even see how that's possible.

So clearly I'm going to be discussing these issues with Vodafone. A quick Google reveals that this is not the first time (http://www.gizmodo.com.au/2008/06/vodafone_charging_gprs_data_when_using_wifi_on_unl ocked_iphone.html#more) it's happened. Anyone else here had this happen to them? Who did you end up having to speak to in order to get it reversed?

leon
8th August 2008, 12:29 PM
You could get Asher on the case and see if he can get an answer out of Vodaphone. I have read stories like this on Google (other carriers - O/S) so you aren't alone. Keep pushing them for an answer. Good luck.

Shintaro
8th August 2008, 12:31 PM
Cant help with the bill, but if you have cydia on it, install the GPRS fix uploaded by fellow formite Linux, I think it's in the tweaks section of cydia

Exocet
8th August 2008, 12:33 PM
You could get Asher on the case and see if he can get an answer out of Vodaphone. I have read stories like this on Google (other carriers - O/S) so you aren't alone. Keep pushing them for an answer. Good luck.
No, don't get Asher on the case. Contact Vodafone (http://vodafone.com.au/contactus/) and politely ask for an explanation (http://forums.mactalk.com.au/596668-post12.html) as to why the bill is so large.

mac_man_luke
8th August 2008, 12:36 PM
chances are the iphone might still have been sending packets out via gprs

Id disable the APN seeing as it is hacked anyway

tcn33
8th August 2008, 01:34 PM
No, don't get Asher on the case. Contact Vodafone (http://vodafone.com.au/contactus/) and politely ask for an explanation (http://forums.mactalk.com.au/596668-post12.html) as to why the bill is so large.
That is precisely what I did, and a very nice CSR agreed to remove the charges completely on Monday. Assuming this happens, and I have no reason to doubt it, I could not be more impressed with Vodafone's service.

Exocet
8th August 2008, 02:11 PM
Excellent! See people? Take note - being polite gets you places. Being a negative nancy and yelling at CSRs gets you nowhere.

(This isn't directed at anybody in particular, its just too quickly I see people jump on the RAGE AT VODAFONE/TELSTRA/OPTUS bandwagon and it does you no good)

leon
8th August 2008, 02:23 PM
When I first read your posting I thought that you had contacted Vodaphone and that they were standing firm on the 415 hours. After re-reading I see that you hadn't contacted them at that stage. Hence why I recommended Asher as I thought you were not getting any answers/solutions from Vodaphone, whereas a Fairfax journalist might.