PDA

View Full Version : iTunes keeps quittin' on me



ath
29th July 2008, 01:15 AM
Hey guys and gals, I have had this problem for some time now, but it only just occurred to me that someone out there has the knowledge to help me before I format my MBP and re-install leopard again.

Everytime I open iTunes it quits within 5 seconds unexpectedly. I have uninstalled it using AppZapper, re-installed it, deleted songs, podcasts, everything, and yet not only does it continue to quit once open, but it somehow still knows my settings and podcast subscriptions.

This is some of the extended error message before I send the notification to Apple:

Process: iTunes [1300]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 7.7 (7.7)
Build Info: iTunes-7704301~2
Code Type: X86 (Native)
Parent Process: bash [1289]

Date/Time: 2008-07-29 01:04:41.590 +1000
OS Version: Mac OS X 10.5.3 (9D34)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000008b4b74f4
Crashed Thread: 6

Thread 0:
0 libSystem.B.dylib 0x956394a6 mach_msg_trap + 10
1 libSystem.B.dylib 0x95640c9c mach_msg + 72
2 com.apple.CoreFoundation 0x95fe00be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x95fe0cf8 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x91cc6da4 RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x91d7a143 GetNextEventMatchingMask + 447
6 com.apple.HIToolbox 0x91d79e4a WNEInternal + 151
7 com.apple.HIToolbox 0x91d79da9 WaitNextEvent + 54
8 com.apple.iTunes 0x002732d7 0x1000 + 2564823
9 com.apple.iTunes 0x00273996 0x1000 + 2566550
10 com.apple.iTunes 0x00039ad1 0x1000 + 232145
11 com.apple.iTunes 0x00272d61 0x1000 + 2563425
12 com.apple.iTunes 0x00002c22 0x1000 + 7202
13 com.apple.iTunes 0x00002b49 0x1000 + 6985

Thread 1:
0 libSystem.B.dylib 0x956394a6 mach_msg_trap + 10
1 libSystem.B.dylib 0x95640c9c mach_msg + 72
2 com.apple.CoreFoundation 0x95fe00be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x95fe0cf8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x91c2d464 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x91c2d300 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x9566a6f5 _pthread_start + 321
7 libSystem.B.dylib 0x9566a5b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x956394ee semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9566b866 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x956b1371 pthread_cond_wait + 48
3 com.apple.iTunes 0x0025ae62 0x1000 + 2465378
4 com.apple.iTunes 0x0034b7b6 0x1000 + 3450806
5 libSystem.B.dylib 0x9566a6f5 _pthread_start + 321
6 libSystem.B.dylib 0x9566a5b2 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x956895e2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x9566a6f5 _pthread_start + 321
2 libSystem.B.dylib 0x9566a5b2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x95698ae6 accept$NOCANCEL$UNIX2003 + 10
1 com.apple.iTunes 0x002886b4 0x1000 + 2651828
2 com.apple.iTunes 0x002e799b 0x1000 + 3041691
3 com.apple.iTunes 0x002e7a04 0x1000 + 3041796
4 libSystem.B.dylib 0x9566a6f5 _pthread_start + 321
5 libSystem.B.dylib 0x9566a5b2 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x956394a6 mach_msg_trap + 10
1 libSystem.B.dylib 0x95640c9c mach_msg + 72
2 com.apple.CoreFoundation 0x95fe00be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x95fe0d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00240ba9 0x1000 + 2358185
5 libSystem.B.dylib 0x9566a6f5 _pthread_start + 321
6 libSystem.B.dylib 0x9566a5b2 thread_start + 34

Thread 6 Crashed:


Thread 7:
0 com.apple.CoreFoundation 0x95fb0e34 __CFDictionaryGrow + 420
1 com.apple.CoreFoundation 0x95f7eafc __CFTryParseBinaryPlist + 188
2 com.apple.CoreFoundation 0x95fd86a7 _CFPropertyListCreateFromXMLData + 135
3 com.apple.CoreFoundation 0x95fd952b CFPropertyListCreateFromXMLData + 59
4 com.apple.SystemConfiguration 0x94cf3bf2 _SCUnserialize + 106
5 com.apple.SystemConfiguration 0x94cf39bc SCDynamicStoreCopyValue + 286
6 com.apple.CFNetwork 0x93563776 _JSPrimaryIpv4AddressesFunctionCallback + 145
7 com.apple.JavaScriptCore 0x92c0fde7 KJS::JSCallbackFunction::callAsFunction(KJS::ExecS tate*, KJS::JSObject*, KJS::List const&) + 183
8 com.apple.JavaScriptCore 0x92bc0c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecSt ate*) + 896
9 com.apple.JavaScriptCore 0x92bb5bc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
10 com.apple.JavaScriptCore 0x92bb5b79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
11 com.apple.JavaScriptCore 0x92bbd751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
12 com.apple.JavaScriptCore 0x92bbd104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
13 com.apple.JavaScriptCore 0x92bc0c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecSt ate*) + 896
14 com.apple.JavaScriptCore 0x92bb70bb KJS::ArgumentListNode::evaluateList(KJS::ExecState *, KJS::List&) + 43
15 com.apple.JavaScriptCore 0x92bd8d08 KJS::FunctionCallResolveNode::evaluateToBoolean(KJ S::ExecState*) + 504
16 com.apple.JavaScriptCore 0x92bcfeb9 KJS::IfElseNode::execute(KJS::ExecState*) + 25
17 com.apple.JavaScriptCore 0x92bcff0a KJS::IfElseNode::execute(KJS::ExecState*) + 106
18 com.apple.JavaScriptCore 0x92bcff0a KJS::IfElseNode::execute(KJS::ExecState*) + 106
19 com.apple.JavaScriptCore 0x92bbd751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
20 com.apple.JavaScriptCore 0x92bbd104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
21 com.apple.JavaScriptCore 0x92bc0c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecSt ate*) + 896
22 com.apple.JavaScriptCore 0x92bb5bc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
23 com.apple.JavaScriptCore 0x92bb5b79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
24 com.apple.JavaScriptCore 0x92bbd751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
25 com.apple.JavaScriptCore 0x92bbd104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
26 com.apple.JavaScriptCore 0x92c01477 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
27 com.apple.JavaScriptCore 0x92c107ad JSObjectCallAsFunction + 173
28 com.apple.CFNetwork 0x935634aa CallFindProxyForURL + 297
29 com.apple.CFNetwork 0x935654f9 executionContextPerform + 177
30 com.apple.CoreFoundation 0x95fe060e CFRunLoopRunSpecific + 3166
31 com.apple.CoreFoundation 0x95fe0d54 CFRunLoopRun + 84
32 com.apple.iTunes 0x00280051 0x1000 + 2617425
33 com.apple.iTunes 0x0027c991 0x1000 + 2603409
34 com.apple.iTunes 0x00354e22 0x1000 + 3489314
35 com.apple.iTunes 0x0020a03c 0x1000 + 2134076
36 libSystem.B.dylib 0x9566a6f5 _pthread_start + 321
37 libSystem.B.dylib 0x9566a5b2 thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x956394a6 mach_msg_trap + 10
1 libSystem.B.dylib 0x95640c9c mach_msg + 72
2 com.apple.CoreFoundation 0x95fe00be CFRunLoopRunSpecific + 1806
3 com.apple.CoreFoundation 0x95fe0cf8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x934f6e8e CFHostStartInfoResolution + 4716
5 com.apple.CFNetwork 0x935635c0 _JSDnsResolveFunctionCallback + 167
6 com.apple.JavaScriptCore 0x92c0fde7 KJS::JSCallbackFunction::callAsFunction(KJS::ExecS tate*, KJS::JSObject*, KJS::List const&) + 183
7 com.apple.JavaScriptCore 0x92bc0c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecSt ate*) + 896
8 com.apple.JavaScriptCore 0x92bb5bc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
9 com.apple.JavaScriptCore 0x92bbcfb9 KJS::ExprStatementNode::execute(KJS::ExecState*) + 25
10 com.apple.JavaScriptCore 0x92bc3f60 KJS::BlockNode::execute(KJS::ExecState*) + 64
11 com.apple.JavaScriptCore 0x92bbcf5e KJS::IfNode::execute(KJS::ExecState*) + 78
12 com.apple.JavaScriptCore 0x92bbd751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
13 com.apple.JavaScriptCore 0x92bbd104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
14 com.apple.JavaScriptCore 0x92bc0c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecSt ate*) + 896
15 com.apple.JavaScriptCore 0x92bb5bc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
16 com.apple.JavaScriptCore 0x92bb5b79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
17 com.apple.JavaScriptCore 0x92bbd751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
18 com.apple.JavaScriptCore 0x92bbd104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
19 com.apple.JavaScriptCore 0x92bd8ec5 KJS::FunctionCallResolveNode::evaluateToBoolean(KJ S::ExecState*) + 949
20 com.apple.JavaScriptCore 0x92bc414a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 106
21 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
22 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
23 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
24 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
25 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
26 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
27 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
28 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
29 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
30 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
31 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
32 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
33 com.apple.JavaScriptCore 0x92bc40f9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecSta te*) + 25
34 com.apple.JavaScriptCore 0x92bb6339 KJS::LogicalAndNode::evaluateToBoolean(KJS::ExecSt ate*) + 25
35 com.apple.JavaScriptCore 0x92bcfeb9 KJS::IfElseNode::execute(KJS::ExecState*) + 25
36 com.apple.JavaScriptCore 0x92bbd751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
37 com.apple.JavaScriptCore 0x92bbd104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
38 com.apple.JavaScriptCore 0x92bc0c10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecSt ate*) + 896
39 com.apple.JavaScriptCore 0x92bb5bc9 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
40 com.apple.JavaScriptCore 0x92bb5b79 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
41 com.apple.JavaScriptCore 0x92bbd751 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
42 com.apple.JavaScriptCore 0x92bbd104 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 84
43 com.apple.JavaScriptCore 0x92c01477 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
44 com.apple.JavaScriptCore 0x92c107ad JSObjectCallAsFunction + 173
45 com.apple.CFNetwork 0x935634aa CallFindProxyForURL + 297
46 com.apple.CFNetwork 0x935654f9 executionContextPerform + 177
47 com.apple.CoreFoundation 0x95fe060e CFRunLoopRunSpecific + 3166
48 com.apple.CoreFoundation 0x95fe0d54 CFRunLoopRun + 84
49 com.apple.iTunes 0x00280051 0x1000 + 2617425
50 com.apple.iTunes 0x0027c991 0x1000 + 2603409
51 com.apple.iTunes 0x00354e22 0x1000 + 3489314
52 com.apple.iTunes 0x0020a03c 0x1000 + 2134076
53 libSystem.B.dylib 0x9566a6f5 _pthread_start + 321
54 libSystem.B.dylib 0x9566a5b2 thread_start + 34

Thread 6 crashed with X86 Thread State (32-bit):
eax: 0x92bb4012 ebx: 0x92bd25fb ecx: 0x00000000 edx: 0xa042a7f8
edi: 0x8b4b74f4 esi: 0x180c0000 ebp: 0xb02c12d8 esp: 0xb02c1280
ss: 0x0000001f efl: 0x00010286 eip: 0x92bd26df cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x8b4b74f

:( It seems like gibberish to me, but if anyone can help, I would greatly appreciate it.
Info: MBP Intel Core2Duo, osx 10.5.3, itunes 7.7

chrome
29th July 2008, 01:32 AM
Try making a new user account and importing all your songs into that.

If it works, its something bust with files relating to iTunes in ~/Library, or your ~/Music/iTunes folder.

Oh, and try updating to 10.5.4.

3rd edit: Or it could be a corrupt music file. I've heard of those causing the crashes. It may be trying to do soundcheck in the background and the soundcheck thread is smacking against a corrupt file and crashing the app.

zmit
30th July 2008, 04:11 PM
well.... i have the same problem.
same version of itunes. but on 10.5.4

BUT. it ONLY crashes when trying to connect to the itunes store. i just bought an app off there less than 15 minutes ago.
and now it crashes every time. even on another user account!

cussles
30th July 2008, 04:33 PM
Try this from the MacFixIt site… iTunes 7.7: shuts down when attempting to access the iTunes store - MacFixIt (http://www.macfixit.com/article.php?story=20080725101757740). Possibly something to do with network settings.

zmit
30th July 2008, 07:20 PM
that it was.
it was at uni. but works at home. go figure. (i had just bought the app at uni before that as well!)

ath
30th July 2008, 08:12 PM
well after i deleted all my songs and podcasts, I now am having the problem of restarts when accessing the itunes store.

so after i read the above article, it gave me an idea. I just changed the location (found in the drop down apple menu top left corner) to automatic, as oppose to my uni settings.

all is working.... for now

thanks for the help

zmit
30th July 2008, 11:53 PM
ath. i also have an app plug in sort of thing called locamatic.
it changes your profile (location) according to the SSID of the wireless you are connected to.

the best apps are the ones you dont notice, but cant live without :)
Locamatic (http://web.mac.com/p_harris/45RPM/Locamatic.html)

klif
31st July 2008, 12:01 AM
Yeah this bug had me really confused and pissed off for the first four days of owning my MacBook Pro, turned out it was a combination of OS X > 10.5.3 and the fact we use a automatic proxy config file at my workplace.

As soon as I manually entered the proxy details the problem disappeared.

Was a bugger to diagnose as it would work at home, and it worked at Computers Now because it was using different network locations (as i have many) at each place.