View Full Version : mail crashing every time i open it

18th April 2008, 08:40 AM
somehow i have corrupted mail so that it crashes everytime it tries to open! :mad:

because its on my MBA i would prefer not to reinstall leopard as its a bit of a pain with no optical drive.

i have done the usual - repair permissions, delete pref files and generally fiddle around.

i will post a link to the crash log when iDisk finishes synching.

any ideas appreciated!

edit - this might be the relevant bit -

Process: Mail [503]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 3.2 (919)
Build Info: Mail-9190000~3
Code Type: X86 (Native)
Parent Process: launchd [78]

Date/Time: 2008-04-18 07:26:54.431 +0930
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 6

Application Specific Information:
-[MetadataManager getAllCalendarStoreData]
-[MailboxesOutlineViewStateStorage clearAndResetShouldShowVariables]
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'trying to set a non-ToDo MailboxUid for a ToDo. The MailboxUid for a ToDo must be a ToDosMailboxUid'

18th April 2008, 08:46 AM
Deleted your prefs? and started fresh?

18th April 2008, 08:49 AM
Is it not possible to completely remove just Mail and then reinstall it from somewhere?

18th April 2008, 08:56 AM
purana, i have tried deleting prefs files,

tintin, i sort of tried that, used appzapper to get rid of mail and then copied it across from one of my other machines but it made no difference - i dont think appzapper really got rid of mail properly.

the embedded mac apps seem to be very hard to remove completely - oddly like M$ apps in windoze. :D:D

18th April 2008, 09:07 AM

the embedded mac apps seem to be very hard to remove completely - oddly like M$ apps in windoze.

An application remover such as AppCleaner (free) or CleanApp would remove it easily. I've noticed that AppZapper does not always remove associated files. It may sound simple, but have you tried emptying your cache?

18th April 2008, 09:17 AM
did you remove it from ~/Library/Application Support/Mail

18th April 2008, 09:24 AM
What files did you remove?

Crate another account on your Mac, and test it in that account. Does Mail still crash? If it does, what was addon do you have . What was the last install that asked you for your admin account.

Repairing permissions does nothing..

18th April 2008, 09:24 AM
It is possible this issue may be caused by the new safari update. See one users experience here...

Safari 3.1.1 gets WebKit security enhancements - MacFixIt (http://www.macfixit.com/article.php?story=20080416163330472)

18th April 2008, 11:33 AM
i managed to fix it by deleting every single file or folder related to mail, and then copying mail across from one of my other macs and installing it.

all seems good now! thanks for the suggestions everyone.

18th April 2008, 03:02 PM
Good to see you resolved it.

Mail crashed and wouldn't start after I downloaded the latest update for Safari last night. So I cleared the cache (using Leopard Cleaner) and restarted - all fixed!