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View Full Version : Windows XP & Vista No CD/DVD Drive Access



MacMac
29th December 2007, 03:23 PM
In case those of us who still use XP & Vista and have come accross this issue as I have from time to time where you stick your CD or DVD into the drive and you get error message's that it's busy or not there then this will fix that problem for good.

Just follow these instructions and you should be ok :-


SUMMARY
After you remove a program from your computer, you can no longer access the CD drive or the DVD drive successfully. The CD drive or the DVD drive does not appear. Or, you receive an error message when you try to access the drive. This article contains two methods to resolve this problem. One of the methods requires that you manually modify the Windows registry to remove the UpperFilters registry entry and the LowerFilters registry entry. You must restart the computer after you follow the steps in this article.

This article is intended for a beginning to intermediate computer user.

Symptoms of the problem

In Microsoft Windows XP, after you remove a CD recording program or a DVD recording program, or after you remove a different program, you experience the following symptoms:

You cannot access the CD drive or the DVD drive by using My Computer.
One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager:

Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).

Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31).

Error message 3
Your registry might be corrupted. (Code 19)

You receive an "error code 39" error message.
A message that resembles the following appears in the notification area:

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)


Method : Manually delete the registry entries

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps.

Step 1: Start Registry Editor

Click Start, click Run, type regedit, and then click OK. Registry Editor starts.

Step 2: Delete the UpperFilters registry entry

1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.

Note -An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.

6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?

The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note - Do not exit Registry Editor. You must have this program for the next step.

Step 3: Delete the LowerFilters registry entry

1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.

Note - An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.

6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8. Exit Registry Editor.

Step 4: Restart the computer

If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program.

This was taken from the the following website were you can down load these instruction as PDF format and print them out for later. ( http://support.microsoft.com/default.aspx?scid=kb;en-us;314060 )