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omelette
25th August 2006, 06:29 AM
Computer giant Apple is recalling 1.8m batteries used in its laptop computers worldwide after overheating complaints.

The announcement affects laptop computers - the iBook G4 and Powerbook G4 - sold between October 2003 and August 2006. [/b]

from BBC (http://news.bbc.co.uk/2/hi/technology/5283424.stm)

richbowen
25th August 2006, 06:50 AM
And Apple (https://depot.info.apple.com/batteryexchange/index.html)

Also links off front page of Apple.com/au/

Goodbye
25th August 2006, 06:53 AM
Why does my poor almost dead iBook G4 battery never fall under this scheme :(

The battery serial number that they are replacing is between HQ441 and HQ507... my serial number starts with ZZ!!



The recalled batteries include those with model numbers A1061, A1078, and A1079 and serial numbers that begin with HQ441 through HQ507 and 3X446 through 3X510. To view the model and serial numbers labeled on the bottom of the battery, you must remove the battery from the computer. The battery serial number is printed in black or dark grey lettering beneath a barcode. See photos below. Please use the chart below to identify the battery model and serial numbers that apply to your iBook or PowerBook.</span>

pipsqeek
25th August 2006, 07:10 AM
You think that&#39;s bad. My iBook&#39;s battery has really started to fail. One day I was getting 4 hours, the next day, 30 mins.

And here&#39;s the bad part.
The recalled batteries include those with model numbers A1061, A1078, and A1079 and serial....[/b]

My battery is A1080&#33; :(

Would have been nice to get a replacement battery :)

pipsqeek

mechcon
25th August 2006, 07:19 AM
mines an a1078, but the serial number listed doesn&#39;t match mine, so im safe? or wha?

Goodbye
25th August 2006, 07:19 AM
Pips...mine is *very* bad...same thing happened to me.

Now even though the battery status in the menu bar says "1hr 30mins", I get about 20 mins from it, and it just cuts off. No warning, nothing.

Is this right?

Edit: mechcon: The serial number is the part you have to look for. I think all iBook G5 batteries would be in that model number range.

yinyang
25th August 2006, 08:27 AM
the apple link above is out of date&#33;&#33;

the new details for the current problem batch can be found here...

http://www.cpsc.gov/cpscpub/prerel/prhtml06/06245.html

which includes mine&#33;&#33;

jakepog
25th August 2006, 08:27 AM
No no, that&#39;s for another battery exchange round. The most recent one is here: Apple Battery Exchange (https://support.apple.com/ibook_powerbook/batteryexchange/index.htm)


EDIT: Same time post&#33; But that&#39;s a direct linků

markh
25th August 2006, 08:34 AM
Typical.. Right model number, but not the serial number :-( Could have done with a new battery&#33;&#33;

And also, why are they only recalling batteries which shipped in the US?

pipsqeek
25th August 2006, 08:50 AM
That&#39;s the only country in the world, right?

markh
25th August 2006, 08:57 AM
<div class='quotetop'>QUOTE(pipsqeek &#064; Aug 25 2006, 08&#58;50 AM) 208155</div>

That&#39;s the only country in the world, right?
[/b]


George W and Little Johnny would make you think that ;-)

susiegb
25th August 2006, 09:06 AM
<div class='quotetop'>QUOTE(markh &#064; Aug 25 2006, 08&#58;34 AM) 208151</div>


And also, why are they only recalling batteries which shipped in the US?
[/b]

Looks to me like Australia is on the list of countries&#33; It says "Customers in Australia and Asia (excluding Japan) should contact their local Apple Authorized Service Provider to obtain a replacement battery."

I bought my 15" Powerbook in October 2004 - wonder if it&#39;s included. They say up to August, but that&#39;s in America, so may well be ... Fingers crossed - I could do with a new battery (she says cheerily&#33;)

- susie

Squozen
25th August 2006, 09:11 AM
15" PB, battery model A1078, serial number starts with 3K446, so I guess I&#39;m owed a replacement, even if the online validator says my serial number is invalid :x

mechcon
25th August 2006, 09:18 AM
ok so there&#39;s 3 different sites.... which one is the one we (australia) should be looking at???

decryption
25th August 2006, 09:22 AM
<div class='quotetop'>QUOTE(mechcon &#064; Aug 25 2006, 09&#58;18 AM) 208171</div>

ok so there&#39;s 3 different sites.... which one is the one we (australia) should be looking at???
[/b]

http://www.apple.com/au/support/batteryexchange/ <- Australian support site for batteries.

mechcon
25th August 2006, 09:24 AM
cheers :) now i can rest

Kuma
25th August 2006, 09:30 AM
This is the 2nd recall for my PB battery... but both times my battery slips through... seems to be no fault with it... (although it never reaches 100% charge).

paulharrop
25th August 2006, 09:31 AM
Crud&#33;&#33; At my school I have about 14 of these batteries that fall in the serial number range.

Paul

feeze
25th August 2006, 09:36 AM
Ok I have a battery;

model number: A1061
Serial number ZZ4046

Now according to the web site the serial number range is zz338 - zz427. So my battery would fall between this range right. But when I entered my serial number in the web form it told me it wasn&#39;t eligible.

Can anyone see something I&#39;m not?

supermans_alter_ego
25th August 2006, 09:39 AM
both my old battery that was causing me strife and the new one that i have barely used yet fall in the range of batteries to be replaced. guess i better get on to it now.

supermans_alter_ego
25th August 2006, 09:50 AM
i have the same problem as above where my batteries are in the required range but when you type it in it says computer is eligible but battery is not.

i noticed that the list of batteries changes from battery serial number 3K to 3X..

supermans_alter_ego
25th August 2006, 09:59 AM
so what is the best apple store in melbourne to call?

spike@au
25th August 2006, 10:00 AM
Had the same problem with the form on the US site, machine is in the range but the battery serial is not even though its in the number range on the site. Just went to Applecentre in Flinders St Melbourne, they confirmed that the battery IS in the exchange program but wanted the battery to send back and a new one would be sent back to them for me to pick up...next week. They did state that if I replaced it over the web that they would send one out and you then send the old one back....much easy that losing the battery for days...or weeks&#33;&#33;. However, checked out the Australian apple site and they also say to go to an authorised service centre??? WTF. So if anybody can work out how the heck to order one over the web so I dont lose the original battery for God knows how long, I would be very interested.

sdien
25th August 2006, 10:42 AM
for everyone&#39;s info, here is how it look like if yours fall within the recall range..

http://img90.imageshack.us/img90/7554/ibookbattsp6.th.jpg (http://img90.imageshack.us/my.php?image=ibookbattsp6.jpg)

only problem that i have with this battery is that it lost its charge about 10-25percent in an overnight

p53
25th August 2006, 11:05 AM
This page is for the 2004 recall (http://www.apple.com/support/powerbook/batteryexchange/)

This page is for the May 2005 recall (https://depot.info.apple.com/batteryexchange/index.html)
Looks like Aussies can order over the net for this recall.

This page is the most recent recall (https://support.apple.com/ibook_powerbook/batteryexchange/)
Looks like Aussies cannot order over the net for this recall.
"Customers in Australia and Asia (excluding Japan) should contact their local Apple Authorized Service Provider to obtain a replacement battery."

In summary, depending on which recall your battery falls in, you may or may not be able to order over the net.

mctext
25th August 2006, 11:27 AM
Just e-mailed NextByte in Perth.
They phoned me back within the hour to arrange a replacement.
Apple are saying it could take up to 4 weeks&#33;

nicwithsticks
25th August 2006, 11:29 AM
like mentioned above, a new page on Apple&#39;s Australian website will validate your serial numbers and tell you if you are eligable for a replacement.

Mine is :) So, my 28 month old battery that now only reaches 65% capacity will be replaced. I&#39;m happy about that, although I&#39;m sure I should be worried I&#39;m going to have a Dell moment :P

p53
25th August 2006, 11:29 AM
sheesh 4 weeks&#33; why does it take so long? with so many batteries being recalled you&#39;d think Apple would give the AASPs some stock in advance.

spike@au
25th August 2006, 11:40 AM
man that is annoying, so they are saying that my iBook could be without a battery for up to 4 weeks. Hows this for an idea, order me a battery and when it comes in I&#39;ll give you the old one...I&#39;ll be ringing Apple direct and seeing what their attitude is, whats the use of a portable computer without a battery....peanuts :cry:

feeze
25th August 2006, 11:49 AM
Haha success.

Looks like Apple have updated their website and is now recognising my battery&#39;s serial number.

The thought of my battery exploding is creepy, but to me this is good news as my battery is completely buggered and I was considering buying a new one. Now I don&#39;t have to :)

spike@au
25th August 2006, 11:56 AM
freeze, just retired about 10 minutes ago and found the same thing. On the phone to Apple support now.

oh dear&#33;&#33;, Apple have dropped the service ball, no go, they definately want the old battery returned before they will send out then new one :(

Time to get on the US site and get a battery sent to the relatives over there in Boulder &#33;&#33;&#33;>

step_andy
25th August 2006, 12:00 PM
Battery in my PB is covered according to the US website Serial 3k...., but according to AUS site it does not qualify as it extends to 3x...
Rang Apple, they referred me to Authorised dealer to deal with this.
Rang local dealer, they referred me to Apple. I pointed out that I already spoke to Apple and was referred to a dealer. I was placed on hold and then informed that they will call me back. After about 30 min, they did and the procedure is that I need to bring the battery to them and it will be sent to Apple for an exchange which could be up to 6 weeks.

andy

mctext
25th August 2006, 12:01 PM
That&#39;s odd.
NextByte told me they&#39;d order the battery and I could bring in the old one when it&#39;s ready to be picked up.
Meantime, I&#39;ve installed a NuPower battery with some improvement over the Apple product.

supermans_alter_ego
25th August 2006, 12:27 PM
seems to me like there is still a lot of confusion. i rang the applecenter in flinders st and was told they would not do it cos there are too many and it must be done through the website. then i rang applecenter in bourke st and they said just bring it in and they will order a new one that may take 4-6 weeks. but i have 2 so i could do one and then the other.

hawker
25th August 2006, 01:46 PM
Mine falls under this. Called the apple repair agent and they&#39;ve logged my job. YAY, possibly 4-6 weeks without a &#39;portable&#39; computer - Apple really is like Dell now :P

smilne360
25th August 2006, 02:04 PM
i got quoted 6-8 weeks, from next byte in adelaide but they need my old one before they order it... looks like itll be pen and paper for lecture notes....

spilla
25th August 2006, 02:17 PM
I have an iBook G4 that I ordered online in the US in Jan....I&#39;m gonna check it tonight....but....what happens if we don&#39;t return the old battery?

Goodbye
25th August 2006, 02:29 PM
WOOHOO&#33;

I was looking at the wrong page before, but my battery actually does qualify for replacement&#33;

Just as well, as it was stuffed anyway, only got about 35% of its life left, now I get a new one&#33;

f1_power
25th August 2006, 02:38 PM
<div class='quotetop'>QUOTE(smilne360 &#064; Aug 25 2006, 02&#58;04 PM) 208321</div>

i got quoted 6-8 weeks, from next byte in adelaide but they need my old one before they order it... looks like itll be pen and paper for lecture notes....
[/b]

Your iBook / PowerBook will still run on AC power while you don&#39;t have a battery :P

gaehl
25th August 2006, 02:41 PM
<div class='quotetop'>QUOTE(spilla &#064; Aug 25 2006, 02&#58;47 PM) 208327</div>

I have an iBook G4 that I ordered online in the US in Jan....I&#39;m gonna check it tonight....but....what happens if we don&#39;t return the old battery?
[/b]


spilla if you don&#39;t return it you are risking it exploding like the Dell/Sony laptops :blink: :thumbdn:


I&#39;m happy about a new battery for the iBook the one getting replaced was lucky to last 15mins :lol: :thumbup:

Alec Fraser
25th August 2006, 02:42 PM
If you&#39;re in brisbane contact Mac 1 in New Farm. (http://www.mac1.com.au/index.shtml) They&#39;re ordering in a bunch of batteries, you just have to lodge a service request.

smilne360
25th August 2006, 02:43 PM
ac power is fine when your next to a power point. try finding one them in a uni.

Peter Wells
25th August 2006, 02:55 PM
Yay&#33; My battery is part of the new recall too&#33;

Sure it would be a shame if my laptop exploded, but my battery last about 7mins at the moment fully charged, so a new battery is welcomed.

iva
25th August 2006, 03:06 PM
My 24-month old 12-inch PB battery is also eligible, but there is no way I am going to be without a battery for up to 2 months. I might be travelling a fair bit next month and a laptop without a battery would be almost useless to me.

I&#39;m thinking of waiting until after the initial rush of replacements to get mine replaced. My battery has been working normally and hopefully will continue to do so for at least another month or so (fingers crossed) it has only been losing capacity, but you expect that after 2 years...

nicwithsticks
25th August 2006, 03:19 PM
Is there any place in Melbourne where I can order a replacement without having to surrender my old one first?

It&#39;s pretty rediculous to expect people to be without their batteries for up to 4 weeks. People who are constantly on the go, like myself, cant always find a powerpoint.

feeze
25th August 2006, 03:25 PM
<div class='quotetop'>QUOTE(iva &#064; Aug 25 2006, 03&#58;06 PM) 208345</div>

My 24-month old 12-inch PB battery is also eligible, but there is no way I am going to be without a battery for up to 2 months. I might be travelling a fair bit next month and a laptop without a battery would be almost useless to me.

I&#39;m thinking of waiting until after the initial rush of replacements to get mine replaced. My battery has been working normally and hopefully will continue to do so for at least another month or so (fingers crossed) it has only been losing capacity, but you expect that after 2 years...
[/b]

I strongly recommend though that you at least remove your battery and visually inspect it. If you notice and obvious defects, heat damage, discolouration, deformities etc, don&#39;t use it.

mctext
25th August 2006, 03:28 PM
My view is that it&#39;s always good to have a spare charged battery around.
So I went with the NuPower replacement which gives at least 4 hours of time.
The Apple battery is nowhere near as good as this, but it goes in the Powerbook at least once a week to keep it charged.
This 4-6 week replacement turnaround means it&#39;s probably time to invest in a second battery: always handy when you&#39;re on the road for long periods.
Just a thought....

spilla
25th August 2006, 03:43 PM
my serial no. and model match the recalls....but it says that the serial was unverified?

p53
25th August 2006, 04:17 PM
spilla have you checked all three recall pages? See post number 25.
in any case if your serial number is in the range, then you will get a replacement.

satch
25th August 2006, 04:20 PM
I&#39;m getting this same problem also

<div class='quotetop'>QUOTE(feeze &#064; Aug 25 2006, 09&#58;36 AM) 208186</div>

Ok I have a battery;

model number: A1061
Serial number ZZ4046

Now according to the web site the serial number range is zz338 - zz427. So my battery would fall between this range right. But when I entered my serial number in the web form it told me it wasn&#39;t eligible.

Can anyone see something I&#39;m not?
[/b]

mctext
25th August 2006, 05:28 PM
On the low performance thing: it&#39;s worth getting the Coconut Battery widget.
It shows the actual capacity of the battery, as opposed to the charge percentage.
If you treat your battery well, even if it&#39;s a bit old, you can actually increase its capacity.
Charge it up to 100%, then after it&#39;s been at that level for a while, unplug and let the battery run right down to zero.
I.e., ignore the warning at about 5% that the computer will go to sleep.
(But don&#39;t forget to save your work&#33;)
It&#39;s interesting how long a battery will run when the charge says 0%.
After doing this a few times, the Coconut widget should show steady improvements in capacity.


Edit typos

Wheels
25th August 2006, 05:30 PM
Ok I have a battery;

model number: A1061
Serial number ZZ4046

Now according to the web site the serial number range is zz338 - zz427. So my battery would fall between this range right. But when I entered my serial number in the web form it told me it wasn&#39;t eligible.

Can anyone see something I&#39;m not?[/b]
If it&#39;s between zz338 - zz427 then no zz4046 would not fit in that range. Three digits vs 4 digits.

spilla
25th August 2006, 05:38 PM
<div class='quotetop'>QUOTE(Wheels &#064; Aug 25 2006, 05&#58;30 PM) 208383</div>

If it&#39;s between zz338 - zz427 then no zz4046 would not fit in that range. Three digits vs 4 digits.
[/b]

Huh? So the serial 6C5444RC.... won&#39;t be eligible?

Wheels
25th August 2006, 05:44 PM
<div class='quotetop'>QUOTE(spilla &#064; Aug 25 2006, 05&#58;38 PM) 208386</div>

Huh? So the serial 6C5444RC.... won&#39;t be eligible?
[/b]
Sorry I don&#39;t know. I haven&#39;t been to check if my battery is one of them but just from reading your post it looked as though you had over looked the amount of digits. I&#39;m probably wrong but it still doesn&#39;t explain why you got a not covered message.

applecollector
25th August 2006, 05:49 PM
YES YES YES...
i get a replacement&#33;&#33;&#33;&#33;&#33;&#33; now i need help
my Powerbook 12" batter serial number is *3K5206G4T79A
Now can i get a battery replacement.

12-inch PowerBook G4 A1079 ZZ411 - ZZ427
3K428 - 3K611

applecollector
25th August 2006, 06:14 PM
Sorry for double posting.
But would i be able to go into any apple store and get this replace.
I just checked and i can get a replacement.

feeze
25th August 2006, 06:28 PM
<div class='quotetop'>QUOTE(Wheels &#064; Aug 25 2006, 05&#58;30 PM) 208383</div>

If it&#39;s between zz338 - zz427 then no zz4046 would not fit in that range. Three digits vs 4 digits.
[/b]

Well, if you take the first 3 digits then it becomes zz404, which does fall in that range.

Anyhoo, the website now acknowledges my serial number as a valid one. :) (which is good as on inspection my battery has a bump in it which I don&#39;t think is a good sign)

mctext
25th August 2006, 07:04 PM
This site
At MacIntouch (http://www.macintouch.com/readerreports/safetyissues/topic4377.html)
has some interesting stories from North Americans not being able to access the replacement webpage or having valid serial numbers rejected.
Apple US are only taking web orders and there seems to be a degree of chaos, including confusion between Apple and CPSC over valid serial number ranges.
So I guess we&#39;re lucky that the Oz retailers are involved.

spilla
25th August 2006, 07:14 PM
it now seems that you can even enquire online, the traffic is too high. I sent an email to NextByte, and they said that batteries will arrive in 4-6 weeks :(

mctext
25th August 2006, 07:28 PM
Yeh, they said that to me too and warned that I&#39;d have a 48 hour window in which to collect it&#33;

spilla
25th August 2006, 07:36 PM
<div class='quotetop'>QUOTE(mctext &#064; Aug 25 2006, 07&#58;28 PM) 208439</div>

Yeh, they said that to me too and warned that I&#39;d have a 48 hour window in which to collect it&#33;
[/b]

being out in the country, i&#39;m just hoping that they&#39;ll post it to me...

mctext
25th August 2006, 07:40 PM
Yeh, me too: see my location.
But apparently I have to pick it up.

Goodbye
25th August 2006, 08:09 PM
My AppleCentre is an hour away in Brisbane.

They better post it to me&#33;

spilla
25th August 2006, 09:01 PM
<div class='quotetop'>QUOTE(Goodbye &#064; Aug 25 2006, 08&#58;09 PM) 208455</div>

My AppleCentre is an hour away in Brisbane.

They better post it to me&#33;
[/b]

You should feel privileged, mine&#39;s at least 2.5 hrs...some of us don&#39;t get it so easy... :P I&#39;m just glad that i have relatives if i do have to arrange pickup. :)

smilne360
25th August 2006, 09:10 PM
just got back from next byte, they have let me keep the battery untill the new one comes in.. thank god, strge tho i only have 48hrs to collect it when it arrives... anyone else had the same?

p53
25th August 2006, 09:15 PM
Nextbyte told me 4-6 week wait as well but they didn&#39;t mention 48 hour window. Maybe they are anticipating a huge demand that they won&#39;t be able to meet? 48hr is a bit frugal though, 5 working days would be more reasonable i think.

Squozen
25th August 2006, 10:31 PM
I&#39;ve been quoted 4-6 weeks, and I need to give them my battery first. When I said that I use my PowerBook with me daily travelling around the city and can&#39;t be without the battery, I was told that there was no other option and that Apple Australia are completely out of stock of batteries. Having zero stock and announcing a recall is the very height of stupidity, no?

Wait, this is Apple Australia we&#39;re talking about. Business as usual, then.

spike@au
25th August 2006, 10:46 PM
<div class='quotetop'>QUOTE(smilne360 &#064; Aug 25 2006, 09&#58;10 PM) 208473</div>

just got back from next byte, they have let me keep the battery untill the new one comes in.. thank god, strge tho i only have 48hrs to collect it when it arrives... anyone else had the same?
[/b]
what nextbyte store was that??

stefanlod
25th August 2006, 10:49 PM
Hmmm... My model qualifies. But if they expect me to give up battery power for that long, they might be mistaken. I&#39;ll give my AppleCentre a call tomorrow and see what happens. Hopefully I&#39;ll be able to keep my battery until the other one arrives.

spike@au
25th August 2006, 10:49 PM
I dont understand why I need to hand over my battery up front and then be without it for 4-6 weeks when in the US they will post one out and you sned the dodgy one back in the mail. Why cant they do that here or at least let you keep hold of the dodgy one until your new one comes in......doesnt Apple trust its local service centres??? :cry:

hawker
25th August 2006, 11:00 PM
Wow you guys are getting screwed. I e-mailed my apple repair centre, and they said we&#39;ll log the job, tell you when the battery is in and you just come in with the old battery and we&#39;ll swap it over.


Mind you they do know me ;)

yinyang
26th August 2006, 12:17 AM
<div class='quotetop'>QUOTE(Squozen &#064; Aug 25 2006, 10&#58;31 PM) 208479</div>

Having zero stock and announcing a recall is the very height of stupidity, no?

Wait, this is Apple Australia we&#39;re talking about. Business as usual, then.
[/b]

height of stupidity would be not issuing a recall at all, regardless of what stock you&#39;ve got. and any stock they would have would also be of the old dodgy batch anyway.

i do think though that Apple should be letting people keep thier existing batteries until replacements come in - most (if not all of us) have already taken them out of our laptops anyway and are going to be a lot more careful with them if they are still in (i hope&#33;&#33;)

The_Customer
26th August 2006, 12:30 AM
well im getting one, just as well i run coconut battery and my capasity is down to 83%...

Boxhead
26th August 2006, 03:46 AM
Well i tried accessing the page from here in the uk (good to see i get some use of the applecare global coverage package :P) and they&#39;re going to post me the battery and ask if i&#39;d send it back with the prepaid envelope.. hehe i&#39;ll prolly send it back open since my battery is showing no signs of wear and tear, reports 95% in coconut and regularly gives me a 5 hour charge, it will become a handy backup :P

step_andy
26th August 2006, 07:21 AM
In the light of exploding and or overheating batteries, Qantas is considering MB and MBP ban on their flights.
:huh:
http://www.apcstart.com/site/dwarne/2006/0...-to-mac-laptops (http://www.apcstart.com/site/dwarne/2006/08/1153/qantas-ban-may-extend-to-mac-laptops)

jesski
26th August 2006, 08:07 AM
YES&#33; :D My battery is 3K452... I have been wanting to buy a new one for a few months as the charge on this one is crap. It was really good and changed overnight. I&#39;ll have to wait and call the nearest Applecentre on Monday... But I&#39;ll be stuffed if I have to wait battery-less for 4 weeks....... That&#39;s just not practical&#33; It kind of defeats the purpose of having a laptop.....&#33;

- Jesski

mikinoz
26th August 2006, 08:35 AM
Out of interest, has anyone actually had a deformation from heat of their battery?

NB will log your job over the phone, as mentioned above, and swap the part when it is here. To need you to surrender the battery is incorrect...

FYI, I know of a school with over 1000 children with laptops that need to be qualified... going to be a busy next week sorting that one out...

I just had my battery replaced under warranty - luckily it is no longer an affected model...

stefanlod
26th August 2006, 09:13 AM
<div class='quotetop'>QUOTE(step_andy &#064; Aug 26 2006, 07&#58;21 AM) 208511</div>

In the light of exploding and or overheating batteries, Qantas is considering MB and MBP ban on their flights.
:huh:
http://www.apcstart.com/site/dwarne/2006/0...-to-mac-laptops (http://www.apcstart.com/site/dwarne/2006/08/1153/qantas-ban-may-extend-to-mac-laptops)
[/b]

I don&#39;t think that&#39;ll go down very well, especially since there have been no big explosions from Mac laptops and also, the Mac crowd will get in on the action. But let&#39;s just hope it doesn&#39;t happen ;)

dappleone
26th August 2006, 09:47 AM
<div class='quotetop'>QUOTE(spike@au &#064; Aug 25 2006, 10&#58;19 PM) 208486</div>

I dont understand why I need to hand over my battery up front and then be without it for 4-6 weeks when in the US they will post one out and you sned the dodgy one back in the mail. Why cant they do that here or at least let you keep hold of the dodgy one until your new one comes in......doesnt Apple trust its local service centres??? :cry:
[/b]


I called Apple in Sydney on Friday. They logged my concerns and I repeated them on their emailed survey. I totally agree with you.

My local AppleCentre in South Autralia are negotiating with Apple over this one. I have been asked to give them a call on Monday to find out whether they have progressed over this issue.

Cheers.

William
26th August 2006, 10:18 AM
<div class='quotetop'>QUOTE(paulharrop &#064; Aug 25 2006, 09&#58;31 AM) 208183</div>

Crud&#33;&#33; At my school I have about 14 of these batteries that fall in the serial number range.

Paul
[/b]

I know of a school that has 1000 laptops that fall into this recall&#33;&#33;&#33;&#33;

jeremy_warnock
26th August 2006, 12:27 PM
<div class='quotetop'>QUOTE(step_andy &#064; Aug 26 2006, 07&#58;21 AM) 208511</div>

In the light of exploding and or overheating batteries, Qantas is considering MB and MBP ban on their flights.
:huh:
http://www.apcstart.com/site/dwarne/2006/0...-to-mac-laptops (http://www.apcstart.com/site/dwarne/2006/08/1153/qantas-ban-may-extend-to-mac-laptops)
[/b]


sorry andy the article says that powerbook and ibook - not mac books and mac book pros

avolve
26th August 2006, 01:17 PM
i am currently in Canada and filled in the web form - they are sending me a new battery for my G4 iBook. I am pretty stoked since the battery only holds maybe hour charge.

A couple months ago it went from 3-4 hours to 30-odd minutes overnight...

Given i was looking buying another battery, i am very pleased and willing to wait it out :)

123
26th August 2006, 06:41 PM
a second free battery?

why thank you apple&#33;

my last one was replaced under warranty 2 years after purchase (with something like 400 charge cycles) and now this one has lost about 25% of its capacity i&#39;m more than happy to get a replacement. although, i was looking forward to maybe using the battery as an excuse to purchase a new mbp in the near future. i guess money saved can&#39;t hurt :P

rooread
27th August 2006, 01:27 PM
I just got my brother to fill out the online form. After specifying his details he got an online response saying his replacement battery would arrive in 3-5 days&#33; I filled out what seemed to be the same online form yesterday and was told to take my battery in to my local Apple service centre/dealer. What&#39;s going on here?? He definetely specified that he was in Australia.... I just tried to register a second time for the replacement battery and the website said that my battery doesn&#39;t qaulify. (I think thats because I&#39;ve already applied though. Why does he get his in 3-5 days in the post and I have to wait 6-8 weeks???
Appple seem to be all over thae place on this one

louie
27th August 2006, 02:04 PM
My battery has to be replaced too. I don&#39;t understand why some users seem to be pleased about this - maybe my laptop has been damaged in some way by being over-heated? You&#39;re not actually getting something for nothing - just what you paid for in the first place and maybe even some unacknowledged (as far as I can see) damage to the works.

AUSMUG
27th August 2006, 10:11 PM
Apple Australia really do treat their customers as second class citizens. I&#39;ve read the concerns people on this list are discussing and thought I&#39;d add some info I read on the Lasso Mailing List.

Here&#39;s how the battery replacement is being carried out in New Zealand according to Jonathan Guthrie the President of xServe Ltd a New Zealand hosting company.

Quote:

Hmmmm, just ordered my replacement battery, and:

"All Returns must be sent back via Trackable Courier Only (Preferably
via CourierPost). Please keep a record of the Courier Tracking
details for your old battery. We can not send your new battery until
your old one is returned to us."

Note the last sentence.
Pretty much sucks for those using a laptop as a portable.
Is it just here in NZ that we don&#39;t do an on site swap like is
*normal* in the IT world?
Thank God I have 2 batteries&#33;

End Quote

Below is the reply to the list by Daniel Parker from Totally Mac

Quote

Just to stay slightly on topic, you might have noticed that
the battery exchange page you filled in was processed by Lasso..

I wrote the quoted text above.

The reason that we will not ship your replacement battery (In New
Zealand) without getting your old battery back first is that Apple
Australia require that we send the bad battery back to them within 10
days of them shipping us the replacement. If we don&#39;t, they then
charge the service provider the full price of the replacement battery
(about &#036;150NZ).

So If we don&#39;t get your battery first, we might never see the bad
battery returned, and this would get very costly for us. (We have had
a few hundred requests for batteries today so far)

End Quote

jesski
27th August 2006, 10:22 PM
<div class='quotetop'>QUOTE(louie &#064; Aug 27 2006, 02&#58;04 PM) 208714</div>

My battery has to be replaced too. I don&#39;t understand why some users seem to be pleased about this - maybe my laptop has been damaged in some way by being over-heated? You&#39;re not actually getting something for nothing - just what you paid for in the first place and maybe even some unacknowledged (as far as I can see) damage to the works.
[/b]

I&#39;m not happy because I think I am getting something for nothing, but because I was going to have to buy a new battery soon anyway, due to this one dropping a considerable amount of charge all of a sudden. I can&#39;t speak for anyone else.. but perhaps this is why others are happy?

mivory
27th August 2006, 11:28 PM
I bought my machine through applestore. The site says that the applestore will endeavour to contact affected customers, but I hadn&#39;t heard from them. Im going to call and ask for them to mail the new battery. Im not driving 1.5 hours to the nearest apple reseller to pick up a replacement.

supermans_alter_ego
28th August 2006, 10:14 AM
the next byte in bourke st melbourne said they would order me 2 new batteries to replace both of mine and would take 4-6 weeks. then i just go in and swap mine over. it was really painless and easy to do actually.

does anyone on here actually work at a next byte cos i was considering applying for a part time job till my real job gets back to me.

nick

spike@au
28th August 2006, 12:22 PM
happy happy joy joy, finally got a successful resolution thanks to a) the people of this forum for identifying that Next Byte are ordering batteries and not requiring the old one first and B) NextByte in Bourke St Melbourne for being helpfull, courteous and stepping up when Apple and an unnamed authorised service centre wouldnt.

Went and spoke to the NextByte guys in the Bourke St store this morning and they were more than happy to order a replacement battery and not require the old one until the replacement arrives. This allows me to still use the lappy on the move without a 240v powerpoint which I do on a daily basis. Dont so much mind waiting the 4-6 weeks but losing the portable operation was a real issue. NextByte Bourke St are getting my order for a MacbookPro thanks to their level of service.

Sad to say the when I had a battery issue with a Dell a couple of years ago they couried a replacement out the next day including a satchel to send the old one back. Apple was going to leave me without a battery for 4-6 weeks.

Thanks again NextByte :thumbup:

Spike

mivory
28th August 2006, 06:21 PM
I rang Apple store 133622 today, pressed &#39;5&#39; for battery recall, and after a while got to speak to a real person. I explained that I wasn&#39;t keen on driving to the nearest physical store to replace my battery, and that I thought they should mail one out to me and I&#39;d mail back the dud (like the procedure on the internet support page mentions). They said they would like to do that, but at the moment have trouble processing those requests due to a network/ internet issue. The rep said they hoped to have resolved this issue by tomorrow. It sounded like BS to me, but I&#39;ll try again tomorrow and see if I can speak to someone who doesn&#39;t have a thick Indian accent....

iDaife
28th August 2006, 08:22 PM
Apple has really screwed up... this definitely isn&#39;t good for brand image. I wonder if HP or another competitor will air some TV ads ripping of Apple&#39;s ones with the Mac &#39;computer&#39; exploding...

Haha, maybe at Wedgedale.

mctext
29th August 2006, 09:45 AM
Has anyone had any luck whatsoever in getting a definite answer as to how and when their battery will be replaced by Apple?
Anyone got any inside info as to world stocks of safe replacements and the portion of stocks we&#39;re likely to get in Australia?
This has gone on for a while now and we still have no single policy.
Only NextByte seem to have anything like a definite way of dealing with the situation, and that seems to vary from city to city and store to store.
It&#39;s looking like a class action to me&#33;

sasque
29th August 2006, 04:05 PM
By the looks of it, in Brisbane, there are at least 3 Service providers offering web requests for replacement batteries.. and from what I can tell, none of them require the battery before the replacement arrives. I guess it&#39;s just take a pick which one... Mac1, Infinite Systems, MacDoctors.

From what I hear no one has any clue of when batteries are likely to arrive in Australia. It seems Apple really thought this one out well.

yinyang
29th August 2006, 04:29 PM
as mentioned above ^^^

http://infinitesystems.com.au/batteryprogram.html

for anyone in Brisbane, or SE Qld

mivory
29th August 2006, 04:48 PM
On calling apple back today, they again told me to try my neares (1.5 hours away) reseller. I contacted that reseller (Talk to the Mac) and they asked me to post the battery to them and they&#39;d order the new ones. Apple recommends you stop using the old batteries immediately.

123
30th August 2006, 08:56 AM
<div class='quotetop'>QUOTE(louie &#064; Aug 27 2006, 02&#58;04 PM) 208714</div>

My battery has to be replaced too. I don&#39;t understand why some users seem to be pleased about this - maybe my laptop has been damaged in some way by being over-heated? You&#39;re not actually getting something for nothing - just what you paid for in the first place and maybe even some unacknowledged (as far as I can see) damage to the works.
[/b]
i&#39;m happy because i abuse my powerbook. with my last battery i averaged around 1.5 charge cycles a day and it only lasted just over 12 months. this time around i have been more careful but it is already starting to show similar signs to my last problem and my computer is out of warranty soon. at the moment the metter gives a three hour quote on battery life but in reality when it gets down to 10-15% it instantly skips to 0 and tells me to plug it in or perish.

this program saves (or delays) the cost of a new battery which is wonderful for a poor student. it is like getting something for free because even if i had a non-exploding battery in the first place, its charge would still have diminished due to the stresses that i place on it and i would still be faced with purchasing a new one.

Edd
30th August 2006, 12:43 PM
We took ours to our crappy Apple Authorised reseller and they hadn&#39;t heard about any battery recall and told us to call Apple...
Apple told us we could do it online - which can&#39;t be done. *Sigh*.. This is what happens when the only mac store in town sells cheapass PCs and has 1st gen iMac G5 and an old mini as the only display items...
EDIT: Through apple complaint center (I think it&#39;s that), it&#39;s finally sorted out and we can have one sent.. 4-6 weeks I think. Must be strapped to a donkey :unsure:

mivory
30th August 2006, 10:19 PM
Keep in mind... Australian Trade Practices Act. Apple must pay all of the costs involved in repairing the defective product. Including transport.
quote:
"Where the supplier, under subsection (1), undertakes to repair goods or replace goods, the cost of the repair or replacement, including any necessary transportation costs, shall be borne by the supplier."
enquote.
I am not overly confident about the whole exercise though. This recall follows an earlier battery recall... It sounds as though the problems aren&#39;t really being fixed.

mivory
31st August 2006, 05:34 PM
Success&#33; Today I rang Apple again and asked what customers in rural areas are supposed to do about returning batteries. They put me on to customer relations, who have done an internal order, and will ship the battery directly. Finally some sense. That only took 3 phone calls&#33; Persistence pays off.

avolve
8th September 2006, 02:48 AM
i received my replacement battery today - very happy as wheni was discharging the old one, it died with 30 min charge left - the computer just shut down with no warning....

an 11-day turnaround (i am currently in Canada): pretty good given the 4-6 weeks indicated :)

Malakai
8th September 2006, 06:56 PM
I requested the replacement for my Macbook PRO affected battery at about 1am on the 24th and it arrived first thing in the morning on the 25th.

I had no issues with the battery I had but it was on the list so I got it replaced. Can&#39;t complain about how fast the replacement arrived.

p53
8th September 2006, 07:56 PM
are you currently in Brisbane Malakai?

Goodbye
8th September 2006, 09:35 PM
I took mine into Infinite Systems today in Charlotte St, Brisbane. They are keeping my old one, and will call me in 4-6 weeks when the new one comes in.

They told me they will make it a service request or whatever, which means they can keep the battery there for me until I collect it (unlike NextByte who told me I have to collect it in 2 days or they will send it back to Apple).

Being an hour&#39;s drive away from Brisbane, I&#39;m happy with Infinite&#39;s solution :thumbup:

AUSMUG
11th September 2006, 01:06 PM
I have been busy following up the problems with the latest battery exchange program with Apple HQ here in Sydney. I initially spoke to John Marx who promised to pass on my concerns to those in charge of Apple Australia and promised to get back to me. Well about half an hour ago Fiona Martin the Public Relations Manager rang me up. This is where it gets strange&#33;

Fiona Martin insists that it is not Apple Australia&#39;s policy to force customers affected to have to send in their old faulty batteries first before being able to receive a new replacement. She also insists that Apple Australia has not threatened resellers to be charged for these batteries if the faulty ones aren&#39;t returned within 10 days and also claims all country customers will be sent the new battery along with a return postage paid package to return the old battery. She claims they do not have to drop off their faulty units to a reseller in person first. She claims Apple Australia has gone out of its way to inform every reseller of this.

The only trouble is that 95% of posts I have read on various forums & mailing lists claim the exact opposite is indeed the case.

Fiona has asked me to contact the various groups I deal with and to ask that anyone who has been told by resellers that they must provide their old battery first before being eligable for a new replacement battery contact her providing details of those resellers making these claims along with any relevant details/problems with the process. Her contact details are below.

Fiona Martin
Public Relations Manager
Tel: (02) 9641 8230/Mobile: 0421 052 769
email: fmartin@asia.apple.com

Paul_G
11th September 2006, 04:05 PM
Wow - that&#39;s quite a development&#33;
I printed that last post out (the Fiona Martin Apple response), and took it with me to NextByte Hobart to get a new battery organised. Kudos to them - I didn&#39;t need to brandish my paper - they happily took my serial numbers and told me they&#39;d let me know when the new battery arrives. Good on them&#33;
Paul G,
Hobart

IIe2PB
17th September 2006, 12:39 PM
I rang NextByte in Brisbane yesterday, and they quite happily put me on the list, and didn&#39;t need the old battery. I can&#39;t be happier with that :) They are quoting 4-6 weeks wait for the replacement. Given that the old one is ok (as it should be... it&#39;s not 12 months old) I&#39;m cool with that too. They will ring me when it comes in.

hawker
28th September 2006, 12:52 PM
Has anyone got a new battery yet (In Australia)?

Heard from the repair centre this morning, mine is suppose to arrive in the next couple of days (hopefully tomorrow)

step_andy
28th September 2006, 10:24 PM
<div class='quotetop'>QUOTE(IIe2PB &#064; Sep 17 2006, 12&#58;39 PM) 214842</div>

I rang NextByte in Brisbane yesterday, and they quite happily put me on the list, and didn&#39;t need the old battery. I can&#39;t be happier with that :) They are quoting 4-6 weeks wait for the replacement. Given that the old one is ok (as it should be... it&#39;s not 12 months old) I&#39;m cool with that too. They will ring me when it comes in.
[/b]
Rang them yesterday. Still no signs of batteries. I placed my order 2 days after the recall was anounced. They mentioned 2 - 4 weeks.

step_andy
4th October 2006, 07:40 AM
Huh...
Still no sign of batteries
I have been e-mailing to Apple service centre (with which I placed an order for a replacement) with no responses...

Has anyone got they battery yet?

hoony
4th October 2006, 09:05 AM
Yes I picked mine up from nextbyte in sydney on the weekend.

Interestingly enough my power brick doesn&#39;t get nearly as hot with the new battery. :thumbup:

applecollector
4th October 2006, 09:57 AM
WTF is going on here.
I still dont have mine knowone knows anything.
Time to call up apple me thinks.

superecologist
4th October 2006, 10:27 AM
<div class='quotetop'>QUOTE(mctext &#064; Aug 29 2006, 09&#58;45 AM) 209110</div>

Has anyone had any luck whatsoever in getting a definite answer as to how and when their battery will be replaced by Apple?
Anyone got any inside info as to world stocks of safe replacements and the portion of stocks we&#39;re likely to get in Australia?
This has gone on for a while now and we still have no single policy.
Only NextByte seem to have anything like a definite way of dealing with the situation, and that seems to vary from city to city and store to store.
It&#39;s looking like a class action to me&#33;
[/b]

I picked up my replacement battery (12" PB) from NextByte (Elizabeth St, Melbourne) on Monday. They let me keep my old one (which had nothing wrong with it anyhow) during the wait for the new one (4-5 weeks I think). The whole process was smooth; no problems of any kind whatsoever&#33;&#33; I&#39;m happy :D

shorebuck
4th October 2006, 11:22 AM
i got mine last week - this was done in a bulk order through work though so i didnt have to hand back my battery - this was for a 12" ibook - the 15" batteries haven&#39;t arrived yet.

bolle
4th October 2006, 11:29 AM
is there a time limit on the replacement? i still haven&#39;t got around to doing mine

step_andy
4th October 2006, 04:15 PM
Just rang Mac1...more of the same... 2 more weeks
They said that they are getting very limited amount of batteries, but nothing of sufficient amount.

Rang Next Byte...they also don&#39;t have any in supply.

So, it has been almost 8 weeks since the announcement of the recall with a time frame of 4 to 6 weeks of change-over. Still waiting&#33;
:thumbdn:

dappleone
4th October 2006, 05:17 PM
<div class='quotetop'>QUOTE(hawker &#064; Sep 28 2006, 12&#58;22 PM) 218921</div>

Has anyone got a new battery yet (In Australia)?

Heard from the repair centre this morning, mine is suppose to arrive in the next couple of days (hopefully tomorrow)
[/b]


Hi there

NextByte in Adelaide called me Thursday last week to say my replacement battery had arrived. I picked it up on Saturday afternoon. Kudos to NextByte for their support.

Cheers
D

hawker
4th October 2006, 05:25 PM
<div class='quotetop'>QUOTE(bolle &#064; Oct 4 2006, 10&#58;59 AM) 220812</div>

is there a time limit on the replacement? i still haven&#39;t got around to doing mine
[/b]

Nope, but I&#39;d be getting it replaced ASAP... You just never know what delaying might do. I&#39;d ring your local apple centre and register for a replacement. Hopefully they won&#39;t have to take the laptop off you until it arrives.

applecollector
4th October 2006, 05:28 PM
<div class='quotetop'>QUOTE(step_andy &#064; Oct 4 2006, 04&#58;15 PM) 220932</div>

Just rang Mac1...more of the same... 2 more weeks
They said that they are getting very limited amount of batteries, but nothing of sufficient amount.

Rang Next Byte...they also don&#39;t have any in supply.

So, it has been almost 8 weeks since the announcement of the recall with a time frame of 4 to 6 weeks of change-over. Still waiting&#33;
:thumbdn:
[/b]


How Sh*t is this.
Same with me another 2 weeks and i ordered mine on the first saturday it came out.
My battery nearly blew up 2 weeks ago (Got really and i mean really hot while the computer was dead cold)
I hope apple ships more batteries&#33; :thumbdn:

p53
4th October 2006, 06:05 PM
picked mine up today from Nextbyte Broadway.

yinyang
6th October 2006, 03:50 PM
just got a call from Infinite Systems - my battery has arrived :)

now where is my new iPod shuffle Apple....&#33; :D

kungfucamel
10th October 2006, 08:52 PM
got a call this afternoon and picked it up shortly... woo new battery

smilne360
10th October 2006, 09:00 PM
i got mine today... except it was the wrong one so back to the store tommrrow...

step_andy
10th October 2006, 09:11 PM
:lol:
Got mine today&#33;

applecollector
10th October 2006, 09:12 PM
getting mine 2morrow yay&#33;

hawker
10th October 2006, 10:10 PM
My new battery doesn&#39;t sit in as flush as the old one (not really a worry). Does anyone have the same issue?

mctext
11th October 2006, 09:05 PM
Just got mine from NextByte Nedlands -- 80k round trip from here.
So they finally arrived in the most isolated English-speaking city in the world&#33;
Anyone else still waiting?
I wonder, if they found an explodable part in a Ford or a Toyota, how quickly they&#39;d both recall and fix it.
A few days max I&#39;d think.
So I&#39;m still teed off with Apple, effectively keeping our notebooks battery free for over two months.



mct

applecollector
11th October 2006, 09:08 PM
I&#39;m waiting....
Yea it didnt arrived called apple have a really big go at them i hope it arrives 2morrow&#33;

curientai
13th October 2006, 02:14 PM
Has placed my order throught Nextbyte, Vic (elizabeth street) on 25/8, however, still no sign of it.... :angry:

it&#39;s now 7 weeks already...

wondering if anyone in Victoria has picked up a new battery since the recall? <_<

tommyx
13th October 2006, 02:25 PM
got mine on monday from NextByte (Brisbane City) :)

bolle
13th October 2006, 02:25 PM
<div class='quotetop'>QUOTE(mctext &#064; Oct 11 2006, 09&#58;05 PM) 223699</div>

Just got mine from NextByte Nedlands -- 80k round trip from here.
So they finally arrived in the most isolated English-speaking city in the world&#33;
Anyone else still waiting?
I wonder, if they found an explodable part in a Ford or a Toyota, how quickly they&#39;d both recall and fix it.
A few days max I&#39;d think.
So I&#39;m still teed off with Apple, effectively keeping our notebooks battery free for over two months.
mct
[/b]

i put mine in with the apple service centre in leederville, and still no call yet

curientai
13th October 2006, 02:31 PM
it&#39;s like none of the battery has ever arrived in VIC.... :angry:

applecollector
13th October 2006, 02:48 PM
Mine arrived 2day i have to go pick it up 2morrow.
FINALLY....

superecologist
13th October 2006, 03:22 PM
<div class='quotetop'>QUOTE(kungfucamel &#064; Oct 10 2006, 08&#58;52 PM) 223179</div>

got a call this afternoon and picked it up shortly... woo new battery
[/b]

i booted my 12" PB up on the new battery in the shop before signing the order form "received" and leaving (NextByte, Elizabeth St, Melbourne) - acouple of weeks ago - no dramas

XX

iWant
13th October 2006, 03:24 PM
<div class='quotetop'>QUOTE(curientai &#064; Oct 13 2006, 02&#58;31 PM) 224422</div>

it&#39;s like none of the battery has ever arrived in VIC.... :angry:
[/b]

I got my yesterday from NextByte on Bourke Street
I think it took only 5 weeks... (Better then I expected)
And they let me keep my battery till the replacement arrived

/Adam

curientai
13th October 2006, 03:25 PM
<div class='quotetop'>QUOTE(superecologist &#064; Oct 13 2006, 03&#58;22 PM) 224450</div>

i booted my 12" PB up on the new battery in the shop before signing the order form "received" and leaving (NextByte, Elizabeth St, Melbourne) - acouple of weeks ago - no dramas

XX
[/b]

:blink: Every single time i rang them, they kept telling me none of the batteries had arrived.. :angry:

shorebuck
13th October 2006, 06:09 PM
got 3 15" batteries in today - with about 8 more for other people.

luke_in_tas
13th October 2006, 07:14 PM
I ordered my replacement battery at Next Byte in Hobart on 25 August, but haven&#39;t heard anything yet.

I emailed Next Byte this morning to see if there was any update, but haven&#39;t heard back yet.

gaehl
13th October 2006, 07:20 PM
Yeah 6 plus weeks and still waiting here this sucks.

Not happy :( Apple&#33;

Squozen
13th October 2006, 09:02 PM
I&#39;m still using my bad old battery, I was told there was a 2 month wait on batteries and I need to use my notebook on the road every day - I can&#39;t be without a battery, not could I buy a replacement. :(

step_andy
13th October 2006, 09:35 PM
<div class='quotetop'>QUOTE(Squozen &#064; Oct 13 2006, 09&#58;02 PM) 224574</div>

I&#39;m still using my bad old battery, I was told there was a 2 month wait on batteries and I need to use my notebook on the road every day - I can&#39;t be without a battery, not could I buy a replacement. :(
[/b]
You can&#39;t buy a replacement as there is a shortage .... round and round we go
I found that dropping buy my Apple service centre helped instead of calling them

waynie
2nd June 2008, 08:16 PM
Sorry to drag up an old post, but...

Two years later my sister finally returned the original battery of my old PowerBook G4 which, according to Apple's website, qualifies for the exchange. She did this at Next Byte in Adelaide Rundle Mall.

Next Byte staff told my sister that it was "more than 3 years old" and no longer qualified for exchange, and they then threw the battery out. She now has no battery.

As far as I know, the battery exchange had no age limits. Did NextByte just screw my sister out of a battery?

macsyd
2nd June 2008, 08:31 PM
Call Apple and explain what NextByte have done. Hopefully they will sort it.

g5agogo
2nd June 2008, 08:38 PM
I'd be calling Apple. The reason for the battery recall was that there was a significant rate of failure and/or they posed a potential hazard. This implies hey were not fit for purpose. You should act on this immediately.

Perhaps, you should start by calling the store and describing the incident, explaining that your sister was an unsophisticated user (i.e. not a tech head) and that you don't think the store person involved handled this appropriately. See how you go.

I'd be surprised if Apple didn't help you. But if they don't, I'd be reporting the incident to your office of fair trading equivalent.

Thunderstruck
4th June 2008, 09:19 AM
Actually I think that program has expired. I know it doesn't say so on this page (https://support.apple.com/ibook_powerbook/batteryexchange/main?id=qp) but late last year Apple South Asia no longer accepted battery exchanges for G4 notebooks.