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View Full Version : MacBook connection timeout with hotel Wifi only



trishacupra
24th June 2013, 08:16 PM
Any networking gurus here?

I'm having a "Connection Timeout" issue while trying to connect to my hotel's WIFI.

I bought an ex-lease refurbished white MacBook (Build 12E55 2.4GHz, the last 2010 model I think) a couple of weeks ago. I bought it so I could use it while staying in Bali, Indonesia. I've got OS X 10..8.4 installed.

At home in Australia, this MacBook connected to my home WIFI with absolutely no issues at all.

Now that I'm in Bali, I'm surprised to find that every time I try to connect to the WIFI at the hotel (where I'm staying for a whole month), I get a "Connection Timeout" error. I'm surprised because my iPhone connects to the hotel WIFI with no problem at all, as does our two iPads and the Android phones that belong to other family members. It's only my MacBook that struggles, even though I get even better signal strength indicated on my MacBook compared to my other devices.

I can connect my MacBook to my iPhone hotspot fine, though I'd prefer to use the free hotel WIFI over my very small 3G data allowance.

So the problem isn't that my MacBook can't connect to any WIFI, because it did at home and it still can to my iPhone hotspot.

And the problem isn't with the router, because all other devices work flawlessly.

I've trawled many forums and articles trying to find a solution. Here's everything I've tried already, that I can remember. (Not in this order and not all at once.)

Rebooted MacBook (duh)

Sitting directly under the WIFI router. (It's not a signal strength issue.)

Set up new Network > Location. Deleted Ethernet and Bluetooth PAN so it's just WIFI in the list.

Renewed DHCP Lease countless times.

Tried manual TCP/IP variations. It doesn't help that I'm not sure what to put in the IPv4 Address field. I do know the Subnet Mask and Router IP from looking at my iPhone network info.

Tried using my MAC address as the DHCP Client ID. Also tried just using "1" or leaving it blank.

I don't know what an IPv6 is either.

Tried BootP and completely Manual setups but not really sure of the correct settings to try.

Tried using the DNS servers that I found on my iPhone network info for the hotel WIFI. (One of them is 8.8.8.8 which I think is Google's DNS thing?)

Tried checking Auto Proxy Discovery and Use Passive FTP Mode, since it was suggested as part of a solution in a forum thread.

Tried changing the MTU to a couple of other settings from an article I read. I think one was around 1453 and the other was 1494 or something close to that.

Tried resetting PRAM

Tried resetting SMC

Tried a variation on resetting SMC that involved pressing down the normal keys plus one extra, for 10 secs, since it worked for someone who was told to do that by an Apple Care person. (He didn't know why it worked and other forum posters thought it was supposed to have been a SMC reset.)

Checked the Network> Wi-Fi in System Information to see if the Channel is compatible. The router uses Channel 1 and my MacBook is capable of using Channel 1.

Checked my country profile. It's X1. I have no idea if that's good. All I know is that I'm in Indonesia not Australia and I'm having WIFI issues with this hotel network.

Checked the PHY Mode. Supported are 802.11 a/b/g/n. The hotel router uses 802.11n.

Made sure I was using WPA2 Personal.

Tried deleting all WIFI-related passwords in Keychain.

Tried deleting all Network-related preference files.

Tried removing all LaunchDaemons and LaunchAgents.

It's not a "lost WIFI connection when waking from sleep" issue but I tried turning off sleep anyway.

My husband even had the nerve to unplug the hotel router (small hotel, we're the only guests at the moment) for 10 minutes hoping it will reboot. But I don't know if that's the actual modem or just a WIFI repeater thing (sorry, can't remember the right terms). It didn't work anyway.

I've run out of options, other than just sucking it up and getting a big 3G data allowance since I'm here for a month.

If there is anything else I can try perhaps working out how to set up my Network manually properly, please help me out. Here is everything in System Information that might help. I'll happily provide any other info.

Software Versions:
CoreWLAN: 3.3 (330.15)
CoreWLANKit: 2.0.2 (202.10)
Menu Extra: 8.1 (810.9)
configd plug-in: 8.4 (840.22.1)
System Information: 8.3 (830.5)
IO80211 Family: 5.3 (530.4)
Diagnostics: 2.0 (200.24)
AirPort Utility: 6.3 (630.34)

Interfaces:
en1:
Card Type: AirPort Extreme (0x14E4, 0x93)
Firmware Version: Broadcom BCM43xx 1.0 (5.106.98.100.17)
MAC Address: [omitted]
Locale: APAC
Country Code: X1
Supported PHY Modes: 802.11 a/b/g/n
Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 149, 153, 157, 161, 165
Wake On Wireless: Supported
AirDrop: Supported
Status: Not Associated

Local Wi-Fi Networks:
Puri Hasu Bali:
PHY Mode: 802.11n
BSSID: [omitted]
Channel: 1,+1
Network Type: Infrastructure
Security: WPA/WPA2 Personal
Signal / Noise: -92 dBm / -92 dBm