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  1. #1

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    Default Road Tolls "go via" (Brisbane rant)

    G'day,

    Brisbane recently moved away from manual tolls, and have implimented automatic toll systems including a video option that scans your car to identify you and charge to your account. (I thought there was some electronic tag option as well but can't find that on their website for the moment).

    Not happy, Jan.

    1) Just had a look at their "Terms and Conditions" - a 32 page document. This is even worse than a EULA! At least when I'm buying software I can understand the reason for a tonne of legalities. This is a toll booth service! Get a grip, "govia"!

    2) To top up my account, the bastards are going to hit me with a $1 service fee! (on top of the $0.40 video identity fee each usage!) This is absurd! They're making money off my money while they have it. That should be enough bribary and corruption for them.

    3) The cost of the Gateway toll used to be I think $2.60... now it's $2.95 since this was introduced. Surely oh surely this should have gone down. Yes, they're implimenting an *gag* "easier to use" system... but ALSO surely it should be cheaper for them to run this system than it was to pay tollbooth workers?!

    Give me strength... I think I'll just use the bloody Pacific and go northside via the city instead of using the Gateway.

    cheers

    cosmic
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  2. #2

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    Considering they have paid for the bridge about 60 times over and they said the toll would be removed as soon as it was paid for..... there should be no toll!

    Crossed the bridge today and Govia don't make it easily understandable. All the signage makes you think you need Govia and can't use other e-Tags (you can!).

    If Govia make it hard, sign up with another provider. I have my eTag from Sydney still and use that. All that appears on my statement is the toll and no additional fees (there use to be a fee for a foreign eTag on a toll road).

    Toll roads should be standardised to say eTag or manual payment required then a small add for the local provider.
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  3. #3

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    I moved to Brisbane 5 years ago - it seemed a reasonable city to live in. I've changed my view. Everything is starting to attract fees! It's hard to see any advantages over Sydney or Melbourne which were options I'd considered too expensive. I'm making plans to move on in the next 2 years.
    Bennettnz
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  4. #4

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    I haven't timed the different between going from Logan to Sunshine Coast (at least - to Gympie Road) via the Gateway (motorway), versus via the city (pacific hwy)... but I think I will now...

    The public transport system just reinvented itself with "gocard", and - I love it. $10 for a gocard, then you basically get 25% discount on your bus, train, and ferry fares. And it's so much easier to use...

    I expected this to be similar... I was wrong.
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  5. #5

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    FWIW, I use a Breeze.com.au account in Sydney. No roaming fees. No ongoing fees.

    Breeze - Tag account

    This is even though Breeze.com.au is primarily a Melbourne company though. FYI.

  6. #6

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    I work out at the airport and we have quite a few guys who live on the goldcoast. Most of them go to the airport via the city, ICB, Sir Kingsford Smith Dve then freeway again. They say it is as fast (if not faster when someone screws up on the bridge).
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  7. #7
    MrJesseRoss's Avatar MrJesseRoss is offline Bug Bard

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    Toll road? What's a toll road? :P

  8. #8

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    Quote Originally Posted by half goon half god View Post
    Toll road? What's a toll road? :P
    yes, what is a toll road?
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  9. #9

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    we need those flip up number plates that change like in the cartoons.

    i cross that bridge twice every week day, and if my wife an i have different shifts , we have 2 cars with the Tag so we get stung 4times.

    I remember the days of the Ferry that the bridge replaced. at lease you got a boat ride for your money. the bridge was clearly paid off years ago.

    The Govt should buy it back on knock the toll on the head. We do pay taxes for roads and stuff you know.
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  10. #10
    2353's Avatar 2353 is offline Occassional visitor

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    Quote Originally Posted by cosmichobo View Post
    G'day,

    Brisbane recently moved away from manual tolls, and have implimented automatic toll systems including a video option that scans your car to identify you and charge to your account. (I thought there was some electronic tag option as well but can't find that on their website for the moment).

    Not happy, Jan.

    1) Just had a look at their "Terms and Conditions" - a 32 page document. This is even worse than a EULA! At least when I'm buying software I can understand the reason for a tonne of legalities. This is a toll booth service! Get a grip, "govia"!

    2) To top up my account, the bastards are going to hit me with a $1 service fee! (on top of the $0.40 video identity fee each usage!) This is absurd! They're making money off my money while they have it. That should be enough bribary and corruption for them.

    3) The cost of the Gateway toll used to be I think $2.60... now it's $2.95 since this was introduced. Surely oh surely this should have gone down. Yes, they're implimenting an *gag* "easier to use" system... but ALSO surely it should be cheaper for them to run this system than it was to pay tollbooth workers?!

    Give me strength... I think I'll just use the bloody Pacific and go northside via the city instead of using the Gateway.

    cheers

    cosmic
    You can get a transponder from Customer Service Centres or over the Internet. https://www.govia.com.au/via/home/Pr...ons/go+viatag/ It doesn't have the photo matching fee. If you allow automatic top-ups of your account it's free. The Gateway Toll started at around $1.50 in the late 80's. Price increases are called inflation - it's probably why a pot of beer doesn't cost a dollar any more.

    You don't think they might need the money for the new bridge do you?
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  11. #11

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    Quote Originally Posted by 2353 View Post
    You can get a transponder from Customer Service Centres or over the Internet. https://www.govia.com.au/via/home/Pr...ons/go+viatag/ It doesn't have the photo matching fee. If you allow automatic top-ups of your account it's free. The Gateway Toll started at around $1.50 in the late 80's. Price increases are called inflation - it's probably why a pot of beer doesn't cost a dollar any more.

    You don't think they might need the money for the new bridge do you?
    Thanks, will look into the transponder.

    As noted above, as I was told when I moved to Brisbane, people were told that the toll would apply at x-amount for x-years, then END... that's not what's happened... and, new bridge - put a toll on that, not the old one.
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  12. #12
    Exocet's Avatar Exocet is offline We're gonna need to move you down into storage B.

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    You know there is a tag option that you're seeking. You couldn't find the tag option? The main page shows refers to goVia video, and even mentions the tag option in it goVia Tag. This has been available for years, previously known as e-toll. I've had one in my car for over a year.
    2) To top up my account, the bastards are going to hit me with a $1 service fee! (on top of the $0.40 video identity fee each usage!) This is absurd! They're making money off my money while they have it. That should be enough bribary and corruption for them.
    If you use the automatic top-up feature there is no service charge. If you use the tag option, there is no 40c identity fee.

    3) The cost of the Gateway toll used to be I think $2.60... now it's $2.95 since this was introduced. Surely oh surely this should have gone down. Yes, they're implimenting an *gag* "easier to use" system... but ALSO surely it should be cheaper for them to run this system than it was to pay tollbooth workers?!
    Hey...dunno if you've noticed but there's a second gateway bridge being built right beside the current bridge. Two weeks ago a new 7km section of 6-lane motorway was opened between the northern riverbank and Nudgee. 12km of motorway is being upgraded on the southern end between Lytton Rd and Mt Gravatt-Capalaba Road. Its a 20km long project costing $1.88bn dollars. With the current state government deficit the way it is I'd much rather pay a toll for this project than drive the state further into the red.

    As for paying a toll "only on the new bridge" - its all the same motorway, and you're not just paying for the bridge you're paying for the entire motorway. The bridge is simply a convenient toll-point, you know that the Logan Mwy is tolled too don't you, along with the southern ends of the Gateway Mwy.

    Here's some photographs of the progress:




    Artist's impression of finished project:


    Map of total project:

  13. #13

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    So what happens if I don't sign up or buy a pass?
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  14. #14

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    I can already see the benefits of the "no cash" system. Traffic is flowing a lot smoother over the Gateway now there's no stopping to pay the toll.

    Had a tag for a couple of years now, and get a statement each month telling me how/what I've used. Easy.

    I wonder how International Visitors get on, though? Do the rental cars have go via tags on them?
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  15. #15

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    Quote Originally Posted by chaosboi View Post
    So what happens if I don't sign up or buy a pass?
    You have 3 days to get payment to them, before they bill you and fine you.
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  16. #16
    Exocet's Avatar Exocet is offline We're gonna need to move you down into storage B.

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    You have 3 days to call goVia and pay.

  17. #17
    yinyang's Avatar yinyang is offline all your InGeniuses are belong to me

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    Quote Originally Posted by bennettnz View Post
    I moved to Brisbane 5 years ago - it seemed a reasonable city to live in. I've changed my view. Everything is starting to attract fees! It's hard to see any advantages over Sydney or Melbourne which were options I'd considered too expensive. I'm making plans to move on in the next 2 years.
    and yet salaries in Brisbane are still less than those of Sydney & Melbourne, even thought the cost of living up here is not really any cheaper - well not to justify the usual 10-20% reduction.

    btw I'm still using my eTag from Sydney
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  18. #18

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    Quote Originally Posted by half goon half god View Post
    Toll road? What's a toll road? :P
    It is one of those things you had leading up to the Adelaide hills about 80 years ago but go rid of (that little circular hut in the middle of the road going up the hill from Glen Osmond was the toll collectors hut).
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  19. #19

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    Default Go Via ripping off motorists badly

    Someone in this thread asked the question of how a visitor to Brisbane will fare with the free flow toll system, well I can give you a first hand account of how badly Go Via does handle this situation.

    My Go Via Experience


    I live in Hervey Bay and knew absolutely nothing about the Go Via Toll payment system. I decided I wanted to go down to the Currumbin Wildlife Sanctuary as I wanted to do some photography for my business. I was on business in Brisbane and decided to stay a little longer for business related work gathering photos.

    I set off very early for Currumbin from my Brisbane hotel I travelled along the motorway noting the large “Tollway” signs as I crossed the bridge to where there USED to be toll booths, still completely unaware of the new system.

    I passed though where the toll booths used to be and a half hour or less down the motorway I was caught in bumper to bumper traffic jam, for well over half an hour the traffic crawled past incompleted roadworks on the motorway.

    Finally I got a good run down to Currumbin.

    On my return route I used the same motorway thinking perhaps I had been in peak hour traffic and at the same place on the way back was caught in bumper to bumper traffic that was both north and south being caused by incompleted roadworks on the motorway.

    It was an excrutiatingly hot day and my air conditioner wasn’t working, this time the traffic jam took around three quarters of an hour to get through, I crossed the bridge again and was caught in yet another traffic jam at the Brisbane airport exit with all the traffic trying to exit the motorway at the airport being banked up for a kilometer or so on the actual motorway.

    I was already feeling sick from the effects of heat and exhaust fumes and by the time I got back to the hotel I was throwing up and really sick for the rest of the night. I had to cancel business appointments I was so ill.

    I surmised that they had not put toll booths in due to the incomplete status of the motorways and the fact the Go Via work was causing such terrible traffic jams that they could not be charging to use the motorway in that state.

    Wrong.....................................

    About a week after I returned to Hervey Bay I received a letter telling me I must pay the toll and also a $7 administration fee.

    I couldn’t believe it.

    I complained by email and was sent a reply from a Go Via employee saying she would drop the $7 administration fee. I had explained about my experience on the motorway and also complained that the traffic jams caused by the roadworks meant that all motorists using that motorway were not receiving the service for which they had paid for.......that being a reasonable expectation of getting from one destination to the other in quick time.

    I also explained that owning a business if I were to charge a client for a service provided by my business that did not give them what they paid for I could be hauled into court and prosecuted by the Department of Fair Trading and asked them to explain why they should be different from any other Australian business.

    The next letter I received stated that because I had not replied to their first letter that there was now and extra $20 added to the previous letters bill and if I did not pay that I would be charged with Toll Evasion and fined $140.

    So that there was no confusion I paid the toll only and refused to pay their administration fees and extra cost. I sent a letter to the head honcho signing the letters by registered mail so he had to sign for the letter and I had that signed receipt mailed back to me which is now in my possession. So any court can see I did reply.

    I told the guy I had accepted their employees email offer of dropping the extra fees and that I had paid the toll only and that that was all I was going to pay as I had accepted the offer sent to me and I attached a copy of that email to my letter to him.

    This is one of the most disgusting scams I have ever come across, blatant government sanctioned theft is what I consider this to be.

    Go Via should have at least one or two standard toll booths manned or coin operated for people like me to pay at.

    As I said I live in Hervey Bay. Go Via told me they had advertised in papers and on tv, I explained I worked 14 hour days on the computer so rarely read a paper unless I hear of something I want to read about and I never watch the tv until late at night when I finish work. I explained I knew nothing of their payment system.

    I asked everyone I know if they had seen ads in the paper or on tv and not one person said they had seen anything, they were also unaware of this system.

    Low and behold the following week the people of Hervey Bay had Go Via ads in the paper......how about that for timing eh?

    I have since gone to the Go Via web site and am still not happy with the methods of payment they offer.

    I don’t want to open an account for $25 as I dont’ live in Brisbane, I don’t want to give this organisation my credit card details as to me they are very heavy handed and simply trying to turn a $3.90 toll into a $140 windfall so lord knows if my credit card details are safe.

    I don’t want to search Brisbane to try and find someone who sells a ticket only for a one way or return trip. I shouldn’t have to search for a retailer, I am passing through not living in Brisbane.

    I don’t know about you guys but I am sick and bloody tired of the government and this type of revenue raising putting their hands in my pocket for a service that is not provided. Tacking on penalty after penalty or so called administration fees for a situation that Go Via has created.

    So again, what about the people in Sydney, Melbourne, the international travellers, how the hell are we supposed to know what sort of payment system there is.

    I consider this government sanctioned theft.

    The Queensland government stuffed up badly on the Traveston Dam issue is this how they are to get the money back?

    It was recently revealed on a current affairs program that Queenslander motorists on average pay $300 per year more than people in NSW and Victoria for annual car registration.

    How can this be?.......how can they justify such a huge difference and ALSO make us pay to travel on motorways that are incomplete with an inadequate payment system that anyone who does not live in Brisbane does'nt know about?

    I wont get into the argument about how they told us all we would save up to 80% on our lighting bills if we only used the new environmentally friendly light globes. We all thought that was great, we help the environment and we will save money on our electricity bills, there is still a sign in a shop window in the town of Howard telling us this.

    The Queensland government had already done a deal with the electricity supplier prior to the campaign telling us we would save 80% on our lighting bills. They had to have known about the price hike but they deceived us once again.

    Very shortly after we had all bought the lightglobes they announced we would be facing a 100% increase in the cost of electricity. How is this huge hike justified. Recently I read that one in four Australian pensioners have had their electricity disconnected because they couldn't afford to pay the bill. What about winter in the southern states how are our non working elderly people going to keep warm in winter.

    I am sick and tired of these idiots conning the Australian public......I am sick of the lies and deception.

    We are all living with a failing medical system in rural Queensland, people are dying waiting for surgery. We used to have a good medical system, how has this happened? Where are our Australian doctors going after they are qualified, they are not here in Australia I can tell you.

    When I see a new $12 million dollar water park open in Hervey Bay, when I see the millions of dollars in fireworks for New Years Eve burning in the sky around the country I also see at the same time a group of people standing outside the Maryborough Hospital protesting that they have to travel to Gympie for Kidney dialisis and wonder......do we really need fireworks every year? Did we need that water park?........how many kidney dialisis machines would all that lot buy.

    We can all live without a water park and fireworks, those people cannot live without a kidney machine.

    And there is talk that the Maryborough hospital will be closed soon.

    Anna Bligh knows she is history at the next election, only problem is.........we don’t have any alternatives, the other mob are just as bad.

    Blunder after blunder and the motorist and the average Australian has to pay for these mistakes.

    Queenslanders pay $300 a year more for rego so why do we have to pay to drive on Queensland motorways at all, they should have plenty of money to build it the way they are ripping us off.

    And I’m not even going to get into the bloody disgusting rates for parking your car in Brisbane.

    My family used to go for our holidays in Brisbane and on the Gold Coast. I’m sorry but Brisbane and Gold Coast businesses will not be seeing a cent from our family members in the future. We are now heading north for our family reunions.

    Go Via.

    Go Via another bloody road I say.

    We won’t be travelling on that Motorway again.

    I pity you Brisbanites having to contend with this crappy governments revenue raising. How on earth do any of you manage to save money? Travel on those motorways sitting in bumper to bumper traffic and paying for the priviledge then paying for parking in Brisbane would have to take a fair chunk of your income off you, add the rising cost petrol (now on the rise again) and other living expenses.

    Oh.......and I noticed that I can buy petrol in Hervey Bay much cheaper than any of you can in Brisbane.........why is that?

    I am currently encouraging friends to email everyone they know and get them to go to the appropriate ministers web site and email your disgust at all of these issues.

    I also invite everyone in Brisbane and for that matter in rural Queensland to do the same thing. Maybe we can make a loud noise if we do it all together and these pack of idiots will get the message.

    We are not stupid.

    You may not do this to us anymore.

    For my part I am creating short You Tube movies in any spare time I have to post on You Tube exposing this rubbish to the world. Once completed I, and everyone I know will attempt to make the email containing those You Tube links go viral.

    They have really pushed my buttons, I'm sick of it. The lousy Go Via service cost me much more that the toll in lost time for business.

    I only hope the rest of you are sick of them as well.

    Make a noise. Do something! it only takes a few minutes to go to the ministers for roads and the minister for energies websites to email a complaint. If we all do it they have to listen.

    While I am on my soapbox I would also ask what genius road planner designed the motorway north of Brisbane on the Gympie road to have unfenced 20ft deep culverts separating the north and south bound lanes of the northern motorway?

    On this deadly stretch of motorway we have to drive within inches of a 20ft deep culvert that extends for some kilometres if in the overtaking lane of the motorway.

    On my way home from Brisbane I noticed three small crosses marking the spot where motorists have died on that section motorway. I don't remember seeing those crosses on my last trip down to Brisbane plus the big sign with digital writing stated that the last fatality was only two days prior.

    Who is the genius who put a 20ft deep culvert right next north and southbound overtaking lanes where tens of thousands of cars every day are traveling at 110 kilometres per hour?

    The government is quick to lay blame on the average motorist for the annual fatalities from car crashes but not one person has mentioned the incompetant design of that part of the motorway, or the state of many of our roads in rural Queensland.

    Simple common sense dictates people are going to die in those culverts, a minor distraction, a car in the left hand lane drifting over and the result is a horrific vehicle rollover likely to kill all in the vehicle.

    I cannot believe these culverts still exist.

    That's my bit....I just hope some, or all of you will go to the ministers web sites and complain. Otherwise this pack of idiots will continue treating us all like idiots with bottomless pockets.

  20. #20

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    I thought of something else I wanted to talk about.

    Brisbane Taxi Drivers.

    What is going on with the taxi industry in Brisbane.

    After the motorway debarcle I thought I would catch a taxi from the Ibis Hotel in Brisbane City.

    I wanted to go to the Brisbane museum and thought it wise to catch a taxi because I didn't know where it was in Brisbane.

    I phoned the Black and White taxi service and specifically asked for a driver who knew where the museum was.

    A very young man of Pakistani or indian appearance turned up driving the cab and as soon as I asked him to take me to the Brisbane Museum he asked me if I could show him the way?????????????????????

    Taxi drivers are supposed to go through stringent testing before they can drive a cab and knowing where these places are is supposed to be what they have to learn before driving a taxi.

    This guy didn't even know how to work the GPS so he was obviously not the person who was supposed to be driving that taxi.

    The guy dropped me two blocks from where the museum was pointing at the arts centre telling me it was in there.......it was actually in the building across the road from the arts centre.

    When talking to a friend by phone who was still in Hervey Bay after telling her the story I asked her.

    "Did you hear me scream?"

    I went to a taxi rank to catch a cab and could not see anyone who was not from a country other than Australia. I don't care about that but it is obvious that no one is policing this industry.

    This is a really bad look for people visiting Brisbane especially if they are international visitors.........and I pity the person who catches a taxi from Brisbane to Surfers traveling on that motorway........they had better bring a credit card because those traffic jams are really going to jack up the price.

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