Yes, even though I'm well known for replying quickly to support requests, it'd be difficult to be *this* fast—so this is, indeed, an autoresponder.
Normally, I only turn this on when I'm on vacation. Recently, though, a lot of people have written in to say that they *like* the autoresponse, so—even though I'm not on vacation, I always want to try to satisfy—I've left it up...perhaps FOREVER! (shrieks of tortured failing disk souls while I laugh manically - Mwah-ha-ha! >koff,koff<)
OK, probably not. Think of it as a limited engagement, held over by request until people start complaining, at which point it will disappear suddenly and I'll be all like "Auto response? We've never used an auto response at Shirt Pocket. I've always responded to every support request individually, using paper and pencil..."
Anyway, I completely understand that the few hours' wait until you get a response can feel interminable. So, I wanted to use this quick message (which I'd love to say is created with some kind of futuristic technology, but alas each one is individually typed by my dog—yeah, I lied about the whole paper and pencil thing, but trust me when I tell you it took a *lot* of positive reinforcement to get to this point [WHO'S A GOOD DOG? YOU ARE! YOU ARE! KEEP TYPING!]) to give you some pointers that can very often help. Really. So keep reading!
The Troubleshooting section in the User's Guide (choose User's Guide from the Help menu inside SuperDuper!) can be quite useful when diagnosing common situations... and it's almost never used.
In there, you'll find two parts, one of which deals with "Disk Full" errors and one that helps with "I/O errors": these can usually guide you through most problems.
One of the most useful ones that very often helps is simply restarting your Mac! I know, I know—it sounds like Windows, it'll mess up your Guinness Uptime Record... but the fact is that sometimes the OS gets in weird states, and restarting it (and powering your peripherals on and off) can help quite a bit.
Another little tip: if you're trying to recover your license information, head over to eSellerate After-Purchase Services
. Once there, you can enter your email address and it'll send you your order number. Once you have that, return to the page and use the order number and email address to recover your license. (I know that's a weird set of steps, but it's what eSellerate does, so we both have to live with it.)
Also, if you're getting a message that your license is invalid, it probably isn't. Make sure your date/time is set properly, and please copy and paste both the name and number from the receipt: they have to match!
If these steps prove helpful, please reply to this note (don't change the subject -- case 146165 is used to track the case) and let me know that you're all set.
If not, reply with whatever additional information it might have provided you with, and I'll use that extra data when I read your case.
Sincere thanks for your understanding, and thanks for reading all the way through this.
Until I reply (it won't be too long, I promise): may all your backups be successful and unneeded!
Dave Nanian's Typing Dog
Under Dave's Desk Using a Wireless Keyboard