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  1. 30th July 2010, 04:30 PM #1
    Holden Caulfield
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    Default iPhone 4: Optus to Telstra porting

    I had my iPhone activated through my iTunes account by 7:10 this morning and my number still hasn't ported from Optus to Telstra.

    The T-life store I bought my phone from has confirmed they have lodged the request to port the number and told me that I'll just need to wait for Optus to do their thing. Cold be up to 24 hours they reckon.

    Anyone else still waiting?
    People never notice anything.
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  2. 30th July 2010, 05:11 PM #2
    hendot
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    My optus to telstra port has not gone through yet, although at a different TLife store today I was told it has even been submitted for processing yet. Lazy TLife staff. I'm going back to the store after work to sort them out.
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  3. 30th July 2010, 05:15 PM #3
    mitty
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    I have a feeling that the porting process actually involves some manual intervention. Today is probably one of the busiest porting days of the year (maybe ever) so it's any wonder they aren't all going through straight away. Also, if you happen to provide them incorrect details when doing the port (eg your old Optus Account number) that can also cause it to fail or be rejected.
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  4. 30th July 2010, 05:50 PM #4
    surlysimon
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    Default still waiting too

    I can understand that it might take some time to port (when I went telstra to optus with 3G it took two days) but why not be honest, I was told it would be ported this morning. Afternoon now and still no service. I know I should be patient but......
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  5. 30th July 2010, 06:01 PM #5
    Holden Caulfield
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    Wow, two days, that would suck.

    When I got my 3G I went from Vodafone to Optus, the porting process then was almost instant. Sigh...
    People never notice anything.
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  6. 30th July 2010, 06:08 PM #6
    Phillo
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    Its frustrating.

    When I got my 3G... it was a week after launch and my number ported from 3 to Optus in about 4 - 6 hours.

    13 hours later for me and I am still waiting. I have tried calling the t-life store but they dont answer.... straight through to voicemail.

    I just want to use my new phone. bastardos.
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  7. 30th July 2010, 06:11 PM #7
    jusrus
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    Mine took an hour to go through at 8am this morning.
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  8. 30th July 2010, 06:15 PM #8
    mac_man_luke
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    Im looking at porting from optus to telstra but the telstra account is going to be a business account in someone elses name. Is porting possible if its between different account names?
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  9. 30th July 2010, 06:30 PM #9
    skritter
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    i found taking out the sim card and re-inserting it seemed to invoke activation.

    I have 2 phones same thing happened on both. I did them about 45 min apart.
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  10. 30th July 2010, 07:19 PM #10
    steph987
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    I got mine and set it up on itunes and my number hasn't ported from Optus to Telstra yet... boo. its been 6 hours! hurry up!
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  11. 30th July 2010, 07:49 PM #11
    Phillo
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    OK.... I seem to have sort of found out of what the problem is.

    It appears that the lazy bastards at the t-life store did something last night to speed up the ordering process... but left some of us in the lurch.

    1) They took all the details down and issued me with paper contracts.
    2) They DIDNT enter the data into the systems.
    3) They STILL HAVENT entered the data into the systems and as a result there is no port request or mobile service request on siebel (telstra's system).

    SO... until they do that, my fucking phone is useless. I will be going down there tomorrow morning and cracking it.
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  12. 30th July 2010, 08:14 PM #12
    cfc4ever
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    Optus to Telstra at about 620 am (WST) this morning took just over an hour. Strangely the store Telstra Shop Joondalup WA, refused to let me take the phone until the port had gone through (told me this after signing all the paper work), so I left the store empty handed and went home to wait for my optus sim to stop working and then headed back. Strangest thing I have ever had to do with a port. It is about the 3rd time that very number has been ported.

    It wasn't a big deal as I knew I had a phone, but to have it cost me my hole morning to have to go back and forward!!
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  13. 30th July 2010, 08:22 PM #13
    mac_man_luke
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    Quote Originally Posted by Phillo View Post
    OK.... I seem to have sort of found out of what the problem is.

    It appears that the lazy bastards at the t-life store did something last night to speed up the ordering process... but left some of us in the lurch.

    1) They took all the details down and issued me with paper contracts.
    2) They DIDNT enter the data into the systems.
    3) They STILL HAVENT entered the data into the systems and as a result there is no port request or mobile service request on siebel (telstra's system).

    SO... until they do that, my fucking phone is useless. I will be going down there tomorrow morning and cracking it.
    Maybe they will loose the paper work and you will be up one free phone :P
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  14. 30th July 2010, 09:12 PM #14
    Holden Caulfield
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    Mine finally went through. Overall it took about 12 hours. Happy now!
    People never notice anything.
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  15. 30th July 2010, 10:17 PM #15
    surlysimon
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    Default

    still waiting
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  16. 30th July 2010, 10:38 PM #16
    Chief911
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    Complain when you get to 3 days! Like alot of people did when 3G came out!
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  17. 31st July 2010, 12:33 AM #17
    Phillo
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    Quote Originally Posted by mac_man_luke View Post
    Maybe they will loose the paper work and you will be up one free phone :P
    I thought of that. However... to be honest, i just want the thing to work.

    I am going in there tomorrow morning to rip them a new one.
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  18. 31st July 2010, 04:40 PM #18
    surlysimon
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    Finally active, just as i was asking the Telstra staff to find out what was happening.. It did take 36 hours!
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  19. 31st July 2010, 10:20 PM #19
    Edd
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    Interesting that both my original iPhone 3G port from Telstra->Optus took 12 hours, as did my Optus-Telstra port yesterday for my iPhone 4.

    Not sure why so many people keep calling it a 5-10 minute process.

    The best thing is to keep your old sim in your old phone so that you know when that service deactivates.
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  20. 1st August 2010, 01:17 AM #20
    Phillo
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    Quote Originally Posted by Edd View Post

    The best thing is to keep your old sim in your old phone so that you know when that service deactivates.
    Thats a funny comment. Telstra ported my service almost 12 hours ago and my Optus sim is still operational. I can make calls and use data.

    Optus cant even cancel their customers properly.
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