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  1. #1

    Join Date
    Sep 2007
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    56

    Default iPhone 4 - Can't Hear Caller

    Anyone know what's the matter with my iPhone 4?

    Bought it this morning, messaging works fine but I cannot hear anyone I call despite them being able to hear me.

    When I put my headphones on, I can hear them and like wise when I put it on speaker but lifting it to my ear - no sound.

    Thanks in advance!

  2. #2

    Join Date
    Apr 2008
    Location
    Melbourne, Victoria
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    Default

    Have you checked to see whether your speaker volume is set to zero or not?
    Try hard reset (hold home and standby lock button 10 secs).
    Otherwise, return it to an Apple Store.
    Pretty  gear: 27" 2.66GHz i5 iMac, 4GB | Mid-2010 MBP 13" C2D 4GB | 16Gb iPhone 3GS; white.

  3. #3

    Join Date
    Sep 2007
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    Default

    Speaker volume is fine and did a reset - neither worked.

    Looks like it's going to the Apple store

  4. #4
    Vzzzbx's Avatar Vzzzbx is offline There is a god and his name is NOT Bob Ellis

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    Jul 2008
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    Default

    Apologies if this is a really dumb question, but did you take the protective cover off the glass? I was talking to my wife for about 30 seconds before I realised that's why I couldn't hear her.

  5. #5

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    Sep 2007
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    Default

    Haha, yes protective cover has been removed.

  6. #6

    Join Date
    Nov 2005
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    Default

    I had the same problem on my first received call, then it was fine. Weird.

  7. #7

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    Sep 2007
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    Default

    Called Applecare or what ever it's called, they agreed and said it was a hardware issue and told me to go to the Apple store; gave Doncaster a call who were fairly unhelpful and basically told me there was nothing I could do than make a booking - next Friday or go back to the Telstra store I bought it at.

    Thankfully the staff at my local T-Life were awesome, provided me with a replacement phone (not another iPhone), sent it back to Apple to get me a replacement ASAP and gave me credit for my troubles.

  8. #8

    Join Date
    Jul 2010
    Posts
    36

    Default

    it happened to me with my first phonecall

    now it seems to be working try popping out your sim and popping it back in

  9. #9

    Join Date
    Sep 2007
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    Default

    Can't do anything now since Telstra have it and will send it tomorrow - i've tried everything, putting the sim in and out, restoring it, turning it on and off etc.

    Quite disappointed but still love the iPhone.

  10. #10

    Join Date
    Jul 2010
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    4

    Default

    I had trouble hearing my first phone call, however when I brought this to the attention of the sales guy at the Apple store, he said "you might want to take the plastic cover off" ROFL, I cracked up and agreed that that may help.

    But then the call was still not too easy to hear, but all calls since that one have been fine.

  11. #11
    entropy's Avatar entropy is offline It's the heat death of the universe, my friends

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    Mar 2005
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    Brisbane, Qld
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    2,463

    Default

    Quote Originally Posted by Nickop View Post
    Speaker volume is fine and did a reset - neither worked.

    Looks like it's going to the Apple store
    Heh, I was going to ask

    [irish accent]"have you tried turning it on and off?"[/irish accent]*

    but I see you already have.




    *obscure british comedy reference
    27 inch imac i7 3.4Ghz 2011 12,2 OSX 10.8

  12. #12

    Join Date
    Jun 2008
    Location
    Perth
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    569

    Default

    Quote Originally Posted by Vzzzbx View Post
    Apologies if this is a really dumb question, but did you take the protective cover off the glass? I was talking to my wife for about 30 seconds before I realised that's why I couldn't hear her.
    Not such a dumb question! The salesman I got my phone from got a call on his new iPhone4, and hadn't taken the protective plastic off the front or back, and complained he could barely hear anything. After I suggested he take the plastic off, it was all good!

    Ollie

  13. #13

    Join Date
    May 2011
    Posts
    1

    Default

    This is the solution....buy an a compressed air duster and shoot it into the hole where the earpiece goes. If it does not solve the problem do it again and let the phone sit for 10 minutes.
    This has worked for me with both the IPhone and the Iphone 4.

  14. #14

    Join Date
    Nov 2011
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    1

    Default Compressed Air Works

    Thanks - the compressed air fixed my speaker issue right away!!

  15. #15

    Join Date
    Apr 2012
    Posts
    1

    Default

    Fantastic - I was just about to go to my latest Apple store, as have had the same problem for two weeks. Can hear on speaker phone & earphones but not when I hold phone to ear to make a call. Had tried blowing it a week ago and it didn't work, so updated to IOS5 still nothing, done hard reset and still nothing. Read this post and gave it a couple of really hard close up blows (don't have compressed air available) so tried to emulate my own and then it worked. Keep these forums going, saved me a lot of hassle, cheers larryf & tloney great help.

  16. #16

    Join Date
    May 2012
    Location
    New Delhi, India
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    Hi Guys!! I have the same problem in my iphone.. i tried doing the above mentioned procedure, but didnt work for me. Please help. Is there any other solution? i tried blowing in the hole where earphones goes..
    Thank you.
    Last edited by ashwinikrai; 23rd May 2012 at 04:53 PM.

  17. #17

    Join Date
    Sep 2012
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    I just learned a great lesson! Just because I didn't believe in simple solutions, I wasted my time for two days resetting, hard resetting, removing and replacing sim, charing and discharging and finally upgrading the IOS. None worked. Finally I had nothing else to do but either get a new phone or give the simple solution a shot, and blow in the earpiece as hard as possible. Boy o boy, it worked like a charm!!
    Cheers tloney

  18. #18

    Join Date
    Sep 2012
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    2

    Default

    ashwinikrai,
    you should blow really hard (several times) in the speaker piece located in the slot where you put your ear against, not the whole where you plug in your earphones.

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