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Thread: WD Smartware

  1. #1

    Join Date
    Jun 2010
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    Strathfield Sydney
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    17

    Default WD Smartware

    Hi everyone Two days ago purchased WD 1TB external HDD, simple installation stupid Smartware program that comes with the drive kept telling me to update the firmware/software so i did & it cooked the drive dead, got exchanged from officeworks came home install again this time i turned off the auto update all was working ok except for the Smartware backup very buggy and slow, also for the next couple of days my Macbook pro 13" has been so slow hanging up every time i would open an application, so tonight thought i would de-install that dreadful program Smartware and guess what Macbook pro back to lightening fast and no hangups when opening apps has anyone else had issues with the smartware software that comes with WD external HDD's thanks.

  2. #2

    Join Date
    Apr 2008
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    Brisbane
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    Default

    Sounds like the delays/hangs you experienced are due to the drive waking from 'Sleep'. Except for the fact that SmarWare seems to mandate 'Sleep', that's not an issue with SmartWare, but a general issue with Apple and other manufacturers using Sleep as a means of prolonging drive life and/or saving power.

    I got a new My Book Studio drive a few months ago, a replacement for the previous model (5 year warranty, only lasted 2 years).

    The reviews were that the SmartWare was a nuisance, but not a fatal problem. I installed it, turned off anything SmarWare did (including updates), and it honestly hasn't been a problem since…

    EXCEPT any time it accesses the drive, there's a 10 second wait for the drive to wake up.

    Yes that's a pain, but as the drive is a media drive, not a dire inconvenience. I use this drive to record HD audio with a high end recording application and there's been no technical problems.

    Previously, I refused to sleep any drives, and both the WD external drive and the internal iMac drive failed within a couple of weeks of each other. Nearly catastrophic as my TimeMachine drive is only 320MB, but I survived with all the important files and most of my media intact. So I'm tolerating Sleep for all drives at the moment. We'll see.

    'Sleep' for SmartWare drives seems to be mandatory. I couldn't find a way to turn it off.

    When I last checked the WD site, all Mac drivers and SmartWare updates for my drive had be 'withdrawn' pending investigation of 'issues'. I sent WD a strongly worded email to the effect that, judging by the comments on their website, and their insistence on highly intrusive and mandatory SmarWare software they'd completely lost the confidence of the Mac community.

    The consensus of the users on the website at the time was that those who had used the WD recommended method for uninstalling SmartWare were suffering such hellfire and damnation that they didn't recommend uninstalling SmarWare.

    WD did not recommend updating SmartWare until they've fixed the problem & my SmartWare update (on install) failed, so I was saved that issue.

    Your experience suggests that something may have changed and at least the SmartWare uninstall seems to be working. All the same, check the WD site for your exact model drive for SmartWare recommendations, and check WD's community forum if you want more comments.

    I don't believe I've updated SmarWare nor has it automatically updated nor even offered to automatically update for me, and as previously noted, everything that's important is working—except for the annoying delays.

    I'm tolerating the Sleep delays to see if all my drives last longer, and that might be what was causing you grief… and sadly, it seems to be the price to pay for better drive life.

    I'm not going back to WD's website until I have problems. I spent so much time there figuring out what was wrong and reading all the other tales of woe. I'm over it and never want to have anything to do with WD again.

    A friend bought a Seagate drive at the same time I bought my original WD drive and his is still working fine. If you get the chance, swap the WD for a Seagate FreeAgent at OfficeWorks, it might last longer.

    Yes, I'm running the un-updated SmarWare (which I is what WD recommended and the experiences on WD's forum suggested this was the way to go) and except for the Sleep delays, everything has been performing admirably. No, I don't like Sleep delays, but I hate losing data and downtime recovering from crashes even more.

    I'm running pretty demanding realtime recording on the WD drive without issues, and that seems to be as much as I can expect from WD.

    I'm glad they replaced the old drive that crashed, their service was faultless, but they seem to have stuffed up with SmartWare and that's all there is to it.

  3. #3

    Join Date
    Jun 2010
    Location
    Strathfield Sydney
    Posts
    17

    Default

    Thanks for the reply rant, seems you have some experience with WD, i am a new mac user 1 month love the mac will never go back to PC again, this is also my first experience with WD i previously used 2 160gb seagate freeagent drives they both have worked very well for me for 5yrs, however after purchasing the mac i wanted to organise all my digital photos and files to back up this is were the WD drives come in, purchased a 500gb passport & 1tb passbook, firmware & smartware updates went well on the 500gb passport however when i updated the 1tb passbook it failed & could not get the drive to mount. in regards to the smartware software my mac was very slow & applications would take forever to load thats when i started removing the last software that i had installed one by one to isolate the issue someone also suggested that it could have been iphoto to many photos in that application tends to slow down the mac, so deleted all the photos from iphoto no difference, it wasn't until i removed the smartware software which comes with an uninstaller that the mac was back to normal.

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