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Discussion & troubleshooting on MacBook and MacBook Pro, iBook and PowerBook. Maybe the Duo if you're stuck in the past.

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  1. 9th November 2007, 11:45 AM #1
    dappleone
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    Exclamation Dead pixel on the screen of my new Macbook

    Sadly, arranged to return my new Macbook to Apple this morning with a dead pixel in the middle of my screen (such an annoying spot). Otherwise a great machine.

    Leopard is a pleasure to use, though not convinced by Stacks. Time Machine provided a useful way to back up my harddrive to our iMac while waiting to replace the Macbook in the next couple of weeks.

    Cheers.
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  2. 9th November 2007, 12:09 PM #2
    jasako
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    I'd be interested to know if they will replace it. My last iMac had a stuck pixel right in the middle of the screen and Apple refused to do anything about it.

    Let us know how you go...
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  3. 9th November 2007, 12:19 PM #3
    dappleone
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    Quote Originally Posted by jasako View Post
    I'd be interested to know if they will replace it. My last iMac had a stuck pixel right in the middle of the screen and Apple refused to do anything about it.

    Let us know how you go...

    Thanks for the interest.

    Actually, I requested to return the item as provided for under Apple's Terms & Conditions. I will repurchase another computer once I have my refund. It seems Apple do not have a choice but to accept a returned item if the buyer is not satisfied, seeing as I only received the Macbook on Wednesday.

    Cheers
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  4. 9th November 2007, 12:36 PM #4
    NORMANDY
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    Quote Originally Posted by jasako View Post
    I'd be interested to know if they will replace it. My last iMac had a stuck pixel right in the middle of the screen and Apple refused to do anything about it.

    Let us know how you go...
    Yea I had one in my 17 inch mac book pro from day one, and Apple said too bad! lucky its the very top of the screen so you dont see it 99% of the time
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  5. 9th November 2007, 01:27 PM #5
    sox11
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    ouch thats a bit rough... if you get a dead pixel in the middle part of any monitor it is a straight replacement, within warranty.
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  6. 9th November 2007, 02:06 PM #6
    arkenstone
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    yuppo - definitely entitled to a refund or replacement within a reasonable time frame for any issue.

    If the product wasnt' as expected (i.e. flawless) you can return it.

    What if you did trippy pixel-by-pixel crypto stuff?


    stand up for yourselves, people!
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