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  1. #1

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    Default What's TPG like as an ISP?

    I recently churned from Pigbond over to iinet. Pigpond gave me 12GB on a 1.5Mbit for $69, there was no peak periods and I didn't really have a breakdown

    So I went for the $49 iinet plan which is 4GB onpeak 8 off peak this wasn't enough so I upped it to the $59 plan which gave me an extra...don't larf...2GB peak. This is where it gets weird, that was *almost* enough peak but I kept falling short by a few days.

    So I think OK I'll move up a plan I just need about 8GB peak, but the next plan at $79 give me 8Mbits but cuts my peak down to 7 GB (morons)

    Anyhoo I checked out TPG and they will give me a 6 month contract and they allowance is more normal I can go back to a $49 plan which gives me 8 peak 10 off peak at 1.5Mbits perfect. Or even more tempting is the $79 8Mbit with 18GB not peak or off peak.

    So it's a no brainer for me except for the final bit, can someone around here who uses TPG, recommend them, is there anything I should be aware of?

    http://xs125.xs.to/xs125/08105/plans202.jpg

  2. #2

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    Quote Originally Posted by gallet View Post
    [IMG]file:///Users/thelonious/Desktop/plans.jpg[/IMG]

    [IMG]file:///Users/thelonious/Desktop/plans.jpg[/IMG]
    These won't work, you need to upload them to say ImageShack.us and then link them here

  3. #3

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    I can give a big thumbs up to Exetel. Have used them for the last 5 years and had very little outages, and their pricing is always close to the best you'll get. They also offer 6 month contracts, and their online facilities allow you to check usage, send SMS, upgrade your plan, change address, webmail, etc.
    "O, what may man within him hide, Though angel on the outward side" - William Shakespeare

  4. #4
    Amzy's Avatar Amzy is offline matchpredictions.com

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    I have been with TPG for about 3 years now and they are good. The only issue is that their Customer Service call center is in China somewhere , i think and it gets quite difficult to understand them sometimes!
    Trades: thorevenge, thatfilthyspringbok, TERII82, BigAD, curientai, blackiridium, hmc, af3556, simo, Huy,Alessiman, tonyberinson, glennb, brains, rogerthatv2, itsmeyd, howie1108, imacattack, Trillian, Landog

  5. #5
    forgie's Avatar forgie is offline NSLog(@"%@", [self customTitle]);

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    If you must have the best "dollars per GB" plan, then TPG is the way to go. If you want to have actual customer service, or a reliable connection (that doesn't slow down in peak times), then go elsewhere.
    "The need is not for, say, half a million -inch drill bits. The need is that there are ten million -inch holes that need to be drilled." - Robert Noyce
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  6. #6

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    which telephone exchange?

    Id look at internode, quality product at reasonable prices

    many people have moved from TPG ADSL2+ to internode 1.5mb and said node was faster!
    Mac Pro Dual Xeon 2.8GHz Quad, 6GB Ram, 128GB SSD+320GB+3x1TB HDD, Nvidia GTX285, Mac OS X 10.7
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  7. #7
    Amzy's Avatar Amzy is offline matchpredictions.com

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    Quote Originally Posted by forgie View Post
    If you must have the best "dollars per GB" plan, then TPG is the way to go. If you want to have actual customer service, or a reliable connection (that doesn't slow down in peak times), then go elsewhere.
    Which ISP do you recommend in Melbourne forgie?
    Trades: thorevenge, thatfilthyspringbok, TERII82, BigAD, curientai, blackiridium, hmc, af3556, simo, Huy,Alessiman, tonyberinson, glennb, brains, rogerthatv2, itsmeyd, howie1108, imacattack, Trillian, Landog

  8. #8
    decryption's Avatar decryption is offline Kenny Powders

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    Quote Originally Posted by Amzy View Post
    Which ISP do you recommend in Melbourne forgie?
    Internode!

    Internode - the best ISP in the country by far.

  9. #9

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    @purana

    Done.

    Quote Originally Posted by forgie View Post
    If you must have the best "dollars per GB" plan, then TPG is the way to go. If you want to have actual customer service, or a reliable connection (that doesn't slow down in peak times), then go elsewhere.
    OK that's the sort of info I was looking for. I'm not fussed by customer support so much but can you give me some idea of what you mean by 'slowing down in peak time', for example a normal 1.5mbit will give me 160kbps at best, are you saying that in peak times I'll get significantly less than this? Like would it drop to 100 or less? Still might be worth a 6 month shot.

    I'd really like to stay with iinet but I don't understand why their allocation is so whacky.

    I don't get adsl2 here only adsl1. I'll check out the other suggestions, thanks for the input.

  10. #10
    AfterBurner_1's Avatar AfterBurner_1 is offline iNo, i got no Money...

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    Many friends of mine in my area have been very happy TPG as their ISP, one for instance has the 512/128 unlimited ($80) plan and he cannot recommend it more.

    not bad value if you're not worried about the speed to much.
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  11. #11
    forgie's Avatar forgie is offline NSLog(@"%@", [self customTitle]);

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    Quote Originally Posted by Amzy View Post
    Which ISP do you recommend in Melbourne forgie?
    After following the advice of other Mactalkers, I switched to Internode. I don't get quite as fast a speed (14Mbps instead of 19Mbps), but it works 24/7, including peak times.
    "The need is not for, say, half a million -inch drill bits. The need is that there are ten million -inch holes that need to be drilled." - Robert Noyce
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  12. #12

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    TPG's not too bad. We use them corporately, and I've been on a TPG connection (paid for by work) for about a year. I've had a couple of drop outs during the day...mainly due to router resets by Telstra during some recent upgrades that they were doing on the exchanges in BNE.

    We're now no longer organising ADSL through the company, we're now responsible for it ourselves...so I figured I'd go back to Internode, but I'm sticking with TPG because you just can't get the cap I'm on for anywhere near the price I'm getting from TPG.

  13. #13

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    I spoke to the internode chap and they seem as good to talk to as iinet. He even jumped in to let me know that they don't shape p2p. I don't need the huge caps of TPG (yet) but you never know what 'no shaping' can do ;)

    I'll give them a go for 6 months.

    thnx for the comments, I won't write tpg off just yet though.

  14. #14

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    Default Exetel

    Been with them for 4 years. No problems, their pricing is always near the best for features offered. I have a number of friends who use the service as well, and they report the same experience. AND, they're an Australian-owned and operated company.

  15. #15
    scottgrot's Avatar scottgrot is offline Idiot

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    I was on TPG for ages. ADSL1 had a 20Gb cap for $50 a month with a 1.5Mb connection. They then told me that this wasn't available anymore and that I'd have to go with an ADSL2+ plan.

    The price stayed the same. No peak or off peak nonsense. But the cap dropped to 18Gb per month.

    I never had a problem with them, except for when I moved and couldn't get ADSL at the new place. So when I called to cancel my account, they were going to charge me for the next billing cycle because I didn't cancel early enough. I was a week into the current billing cycle.

    Luckily my credit card got cancelled and they couldn't get their money

    That was my only gripe with TPG. About 9 months ago now.

    They're ok.

  16. #16

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    My choice depending on availability is
    (1) Internode (unfortunately not available in the ADSL 2+ variety in my area)
    (2) iinet - not the cheapest but IMO the most complete packages in WA and reasonable mac support (actual dedicated mac support)
    (3) Westnet - expensive but consistently best support
    (4) TPG - have been with before, the support line staff are clueless and even more so with macs. Don't expect any mac support. On the up side their plans are quite reasonable.

  17. #17

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    I'm with TPG - certainly very cost effective, although I would have stayed with iinet had they offered ADSL2+ at our new address. I haven't had to use the TPG customer support in the 12 months I've been with them, although from what I"ve heard the customer support isn't very good.

    I certainly notice that it seems to slow down sometimes, particularly in the evenings, although it hasn't worried me that much to date.

  18. #18

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    I'm with TPG, sitting on a 8Mb line (40gb), and its pretty good. There are some occasions that it gets bogged down, and pings fly, but thats just all the kiddies on my exchange coming home from school to download britney spears latest song.

    I recommend TPG. Their plans are phenomenal value, especially that 150gb ADSL2+ plan. I can't wait for ADSL2+ in my exchange, I'll be snatching that one up in no time.

    decryption can i ask what plan your on? and why you rate them so highly?

  19. #19

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    It started so well but it has all ended in tears... can't talk to iinet because there's a half hour wait for support (I wanted to complain about my shaping not being removed), can't access my iinet toolbox because "Sorry due to a large number of...(fill in your own excuse here)" shaping was supposed to end at midnight last night but I was still on dial up speeds at 1.57am when I had to crash.

  20. #20

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    Update, iinet is getting embarrassingly bad. This last week, whatever time I call, results in a one hour wait. Yes one hour. Also my iinet mail accounts often stop working intermittently.

    So basically the service is completely crap yet they charge the top dollar. Although they deny it, I also suspect that they are mucking around with p2p connections.

    EDIT: looks like their mail servers are down. But they can't be bothered to put a message up on their website. Idiots. One hour wait to find out their servers are down and all the testing I had to do to try and locate the problem.

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