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  1. #1

    Join Date
    Jan 2005
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    Penrith, NSW
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    Hey All,

    I am thinking of changing my broadband isp now that my contract is up. I am with netspace on a 512/128 plan with 20gig d/l per month, for $59.95 per month.

    I was thinking about getting TPG's unlimited 1500/256 plan for $49.95 per month. Can anyone recommend TPG, or has anyone dealt with them in the past and found them to be not worthy of our business, due to bad service, dodgy speeds etc.

    I only ask because, generally, for the plan that TPG is offering you would be looking at $80+ per month, and i wonder if there is some trade - off in qualitythat allows TPG to charge such low prices.

    Thanks heaps

    Tom melbourne
    My gut is telling me no... but my gut is also very hungry...

  2. #2

    Join Date
    Feb 2004
    Posts
    6,885

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    To be polite for TPG, they are Shit!

    Their service is crap, their customers are leaving them all the time, they treat you like an idiot on the phone if you're having tech. problems. Even when they realise it is their mistake, they blame you etc.

    In regards to this great 49.95 TPG deal. You get what you pay for! $49.95 is not much to be paying for a 1.5 connection

  3. #3

    Join Date
    Jan 2005
    Location
    Adelaide
    Posts
    4

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    I recently helped a Windows using friend troubleshoot their TPG connection. While talking to Tech Support I asked, just out of interest, what sort of Mac support they had, and was told they DO NOT support Macintosh at all - full stop - end of story.
    Pay your money and take your chances, but don't expect any support.

  4. #4

    Join Date
    Feb 2004
    Posts
    9

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    I've been with tpg for over a year now. I'm on an older plan unlimited 256/64 and static Ip, I average 25kbs downloads. Not fast, but keeps me happy. I once had a problem when I tried to hook up a new modem router and had trouble. The tech guy worked patiently with me for 2 hours trying to sort it out, and have been onto tech support several times and they have always been nice and friendly. I never had to get mac support as my macs are networked and connected to a router, which is where all the main settings are and problems arise.

    I must have spoken to the nicer people at their tech support.


  5. #5

    Join Date
    May 2004
    Location
    Sydney
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    Check out forums at www.broadbandchoice.com.au
    iPhone 4 | iPad | MBA | iMac 27"
    EyeTV/IceTV | SecuritySpy User

  6. #6
    iSlayer's Avatar iSlayer is offline Super

    Join Date
    Oct 2004
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    Somewhere Slaying Vampires
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    and check out www.whirlpool.net.au

    IMHO Internode are the best isp around.
    im with bigpond adsl 1500/256kb for now since they have no capping so i can get 100gb + a month.
    as soon as they start capping im off to SOHO internode

  7. #7

    Join Date
    Jun 2004
    Location
    Wagga Wagga, NSW, Australia
    Posts
    28

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    Or have a look at http://forums.whirlpool.net.au/
    Most of the info you will get from any forums will be more negative than positive, who's going to post when they don't have a problem!
    The moral; Take any suggestions you get with a grain of salt.

    Personaly, I use Internode (www.internode.on.net), and i've never had any major problems. When i have had to call interndoe, it took one call to fix anything that was needed.

    hawker is right, you get what you pay for.
    If you wanted to send someone to save the world,
    you should have found someone who likes it the way it is!


  8. #8

    Join Date
    Jan 2004
    Location
    Melbourne
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    1,859

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    Originally posted by islayer@Feb 21 2005, 07:44 AM
    and check out www.whirlpool.net.au

    IMHO Internode are the best isp around.
    im with bigpond adsl 1500/256kb for now since they have no capping so i can get 100gb + a month.
    as soon as they start capping im off to SOHO internode
    Bigpond have installed shaping routers in a couple of states already. Some members have already been throttled down to 64kps.

    The main issue was that the cutover date coincided with a major network outtage in Pitt St and email problems all that day (16th). Anyone that regularly goes over 10gig on the bigpond "unlimited" plans will be no happy from next month

    The other issue is that Bigpond is the only ISP I know that counts uploaded towards usage

    Anyway I said stuff it. Churned on the 10th and I am connected to iinet as of the 14th

    Tech support calls are answered almost immediately. Staff friendly and for me (medium 20G + 20G) plan quadruple what Telstra can offer me for the same price

    I am now looking for a different mobile carrier to be rid of Bigpond forever!

  9. #9

    Join Date
    Jan 2004
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    mostly Melb.
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    A friend was with TPG for 8 months. He was on a 512 plan and things were fairly ok. I've done some troubleshooting for him before and customer support was hit & miss. Depends on the person on the other end, I've dealt with both the very helpful and unhelpful customer support people.

    Quality of the connection was stable, but this was a while back. As others mentioned, check the forums at Whirlpool, do remember that some people complain very vociferously.


    Me, personally, I'm with Internode on a 512 plan paying $60 (IIRC). I've been with them for a couple of years now and will not be going anywhere else soon (I've been with other ISPs who were tiresome to deal with - Bigpond, iPrimus and Pacific...

  10. #10
    Bob
    Bob is offline

    Join Date
    Aug 2004
    Posts
    216

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    I've been with TPG for about 6 months.

    When setting up the account, i was advised they didn't offer mac support. However, given that macs are infinetely easier to use, the operator was patient enough to work through the issues with me.

    Result - well, i'm now posting on these forums, so it must have worked.

    Cheers
    Bob

  11. #11

    Join Date
    Jan 2004
    Location
    Adelaide
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    Hey, we've got a thread on ISP's here: http://forums.appletalk.com.au/index.php?showtopic=2822
    So it's probably worth having a look through that.

    Also, whirlpool is designed for people who are unsure to learn more about ISPs. Checkout http://www.whirlpool.net.au and have a look through broadband choice, their forums (which are split into major ISP's) and the pros & cons of each ISP.

    Since this topic is already well discussied in the linked thread, i'll close this up - you can keep discussing it there.
    Read my drivel, be dazzled by my Twitter

    Are you some kind of devil trying to keep me from using my time usefully? - Currawong
    "You're an enigma wrapped in a ferreo roche" - fulltimecasual

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